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Deleted messages do not appear in Trash Folder using Thunderbird 38.2.0

  • 2 replies
  • 3 have this problem
  • 6 views
  • Last reply by elleepo

elleepo
elleepo
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I am running Thunderbird 38.2.0 which for some have fixed the problem of deleted messages not appearing in the trash folder. I continue to have the problem. The server settings specify Gmail's IMAP server, and the "When I delete a message" is set to move it to the trash folder.

The attached image shows most of the account's folder tree structure... it lacks additional local folders.

Any new ideas on how to resolve the problem would be appreciated.

I am running Thunderbird 38.2.0 which for some have fixed the problem of deleted messages not appearing in the trash folder. I continue to have the problem. The server settings specify Gmail's IMAP server, and the "When I delete a message" is set to move it to the trash folder. The attached image shows most of the account's folder tree structure... it lacks additional local folders. Any new ideas on how to resolve the problem would be appreciated.
Attached screenshots

Chosen solution

https://support.google.com/mail/answer/78892?hl=en Make sure you have subscribed to see gmails Trash folder.

Deleted messages should go to [Gmail]/Trash. This will remove labels and store in AllMail until Trash is emptied.

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Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Chosen Solution

https://support.google.com/mail/answer/78892?hl=en Make sure you have subscribed to see gmails Trash folder.

Deleted messages should go to [Gmail]/Trash. This will remove labels and store in AllMail until Trash is emptied.

elleepo
elleepo Question owner
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Thank you for your prompt response, but reviewing the settings was of no help. After your comment regarding gmail's trash folder, I again took note that it didn't exist, I piddled around and ended up having to subscribe to gmail's trash folder. Once done, deleted messages were moved to its folder. I'd switch the account from using IMAP to POP, but fear the disruption that it might cause with lost email. This being my wife's account I am extra cautious in making any changes. (You married folks may already know this to be true.)

Thanks again...