We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why doesn't firefox have a way to block popup web addresses

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

clemensbyatt
clemensbyatt
more options

I keep getting a popup with a phone number offering to stop popups and want to block it and several others like shopping assistant and a couple of others offering dating sites when I am on zoosk. I've run scans and this crap keeps coming when Sophos, Windows scan and Avask indicate all viruses are removed. How do I get rid of this S--t? Also why do I have to refresh Firefox daily when I keep getting the message about how to speed it up?

I keep getting a popup with a phone number offering to stop popups and want to block it and several others like shopping assistant and a couple of others offering dating sites when I am on zoosk. I've run scans and this crap keeps coming when Sophos, Windows scan and Avask indicate all viruses are removed. How do I get rid of this S--t? Also why do I have to refresh Firefox daily when I keep getting the message about how to speed it up?

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Scribe
Scribe
more options

Hi, I appreciate you've run several AV scans, but not all removal programs will detect all malware, so you may need to run several to successfully clean out all the junk.

So try working through Remove Shopping Assistant adware (Virus Removal Guide) by Malware Tips.

You can also check your pop-up blocker settings - Pop-up blocker settings, exceptions and troubleshooting, and use an ad-blocker like Adblock Plus.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

FredMcD
FredMcD
more options

This will also help,

Adblock Plus {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

Adblock Plus Pop-up Addon {web link} Adblock Plus Pop-up Addon extends the blocking functionality of Adblock Plus to those annoying pop-up windows that open on mouse clicks and other user actions.

Forum; Adblock Plus Homepage {web link}