We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

TB Freezes and I can't seem to fix it. Am I able to back up mail files, uninstall TB, install a new, clean version and then add my mail files?

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by Wayne Mery

grodgj
grodgj
more options

When I open TB it freezes up and then after a few minutes, shuts down.

When I open TB it freezes up and then after a few minutes, shuts down.

Chosen solution

Did you get it sorted out?

Read this answer in context 👍 0

All Replies (3)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Can you find a crash ID per https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports ?

grodgj
grodgj Question owner
more options

I've messed around with my TB profile and really screwed things up. So I uninstalled TB and want to start over. When I download and reinstall and then try to start it, it won't start. Instead it leaves a message that my profile is missing in this new install. How do I create a new profile for this new TB?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Did you get it sorted out?