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Hi, lost all my bookmarks... wont let me sign in/wont recognise password... wont send confirmation email. Wtf... please help fast.

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  • Last reply by cor-el

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Hi, lost all my bookmarks... wont let me sign in/wont recognize password... wont send confirmation email. Wtf...

Please help, I've just changed from Chrome and this is my first experience...

Hi, lost all my bookmarks... wont let me sign in/wont recognize password... wont send confirmation email. Wtf... Please help, I've just changed from Chrome and this is my first experience...

Chosen solution

Do you know why your bookmarks are gone?

What about the rest of the profile?


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Read this answer in context 👍 0

All Replies (3)

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Help808 said

Hi, lost all my bookmarks... wont let me sign in/wont recognize password... wont send confirmation email. Wtf... Please help, I've just changed from Chrome and this is my first experience...

Hello and so sorry for this experience

Hopefully, we'll come to a resolution real fast. Please check what to do if you forget your password or unable to access your Sync account

Kindly get back with your results so that we can pick it up.

Cheers, Michael

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Chosen Solution

Do you know why your bookmarks are gone?

What about the rest of the profile?


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

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Do you have JSON backups available?

You can check for problems with the places.sqlite database file (bookmarks, history) in the Firefox profile folder.

If the Places Maintenance extension can't repair the places.sqlite database file then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database file from the most recent JSON backup in the bookmarkbackups folder.