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Why did I suddenly have a new version of FF and then suddenly not?

  • 5 replies
  • 1 has this problem
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  • Last reply by FxFxx

FXFx
FXFx
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I just opened FF (40.0.3), immediately after installing the latest Flash update, and it first announced: "Firefox is currently not your default browser", which it is. Once opened, it started asking me to allow or disallow Kaspersky extensions, then once all loaded up I had no menu bar, no bookmarks, no saved passwords and no extensions. I closed FF, and re-opened, and now it's all back to normal. What do you think happened? Did the Flash update have something to do with it?

I just opened FF (40.0.3), immediately after installing the latest Flash update, and it first announced: "Firefox is currently not your default browser", which it is. Once opened, it started asking me to allow or disallow Kaspersky extensions, then once all loaded up I had no menu bar, no bookmarks, no saved passwords and no extensions. I closed FF, and re-opened, and now it's all back to normal. What do you think happened? Did the Flash update have something to do with it?

All Replies (5)

FredMcD
FredMcD
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Installing flash should not effect Firefox except for the plugin.

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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If you were prompted to (re)approve your Kaspersky add-ons, it's possible that Kaspersky updated. But it's also possible that some settings files were "locked" and Firefox therefore behaved like a new install with respect to some things. I don't know whether the Flash installer could have locked those files; usually I don't think it does anything in Firefox's settings folder.

I'm glad to hear it cleared up after closing and restarting Firefox because rebuilding from scratch definitely is no fun. I think Fred's advice still makes sense because some other process may have touched your settings.

FxFxx
FxFxx
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More here: https://support.mozilla.org/en-US/questions/1085300

(

Kaspesky now combing C drive. I also get a message that posting this on this page is forbidden.

FredMcD
FredMcD
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Posting on what page? And by what?

FxFxx
FxFxx
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FredMcD said

Posting on what page? And by what?

This page. I had to create a new account to get back in here, since my passwords are definitely lost (https://support.mozilla.org/en-US/questions/1085300 ). When I tried to post the answer above, I got a "You are forbidden to access [or something like that] this page". I tried again later and it worked. Probably was due to the create new account procedure - I was logged in over there (https://support.mozilla.org/en-US/questions/1085300 ) but maybe not here.

Modified by FxFxx