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Mozilla Crash Reporter occurs every time I try to start Firefox.

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  • 4 have this problem
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  • Last reply by philipp

StuS
StuS
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I have been running FireFox for years. I am using Windows 10. Today, when I clicked on FireFox to bring it up, I got a "Mozilla Crash Report" dialog with the following info:

boxAvailablePageFile: 15220731904 AvailablePhysicalMemory: 13313277952 AvailableVirtualMemory: 4128931840 BlockedDllList: BreakpadReserveAddress: 86835200 BreakpadReserveSize: 67108864 BuildID: 20150917150946 CrashTime: 1443068888 InstallTime: 1443025803 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 128 StartupTime: 1443068887 SystemMemoryUsePercentage: 22 Throttleable: 1 TotalPageFile: 19623243776 TotalPhysicalMemory: 17073106944 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 41.0

This report also contains technical information about the state of the application when it crashed.

After getting this repeatedly, I uninstalled FireFox and downloaded (using IE) a clean current version of FireFox from your website. I have the same problem. I use Norton as my security suite. I also ran Malwarebyte and the Norton Power Eraser. Still have problem. Help!!

I have been running FireFox for years. I am using Windows 10. Today, when I clicked on FireFox to bring it up, I got a "Mozilla Crash Report" dialog with the following info: boxAvailablePageFile: 15220731904 AvailablePhysicalMemory: 13313277952 AvailableVirtualMemory: 4128931840 BlockedDllList: BreakpadReserveAddress: 86835200 BreakpadReserveSize: 67108864 BuildID: 20150917150946 CrashTime: 1443068888 InstallTime: 1443025803 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 128 StartupTime: 1443068887 SystemMemoryUsePercentage: 22 Throttleable: 1 TotalPageFile: 19623243776 TotalPhysicalMemory: 17073106944 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 41.0 This report also contains technical information about the state of the application when it crashed. After getting this repeatedly, I uninstalled FireFox and downloaded (using IE) a clean current version of FireFox from your website. I have the same problem. I use Norton as my security suite. I also ran Malwarebyte and the Norton Power Eraser. Still have problem. Help!!

Chosen solution

hi, looking closer at those reports, it looks like it may be caused by external software on the computer. please go into your systems control panel and remove any software labled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

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philipp
philipp
  • Moderator
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Chosen Solution

hi, looking closer at those reports, it looks like it may be caused by external software on the computer. please go into your systems control panel and remove any software labled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.