Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Using Firefox browser,within 5 minutes after logging on to att.net i get a message stated Firefox not responding and a frozen screen. What do I do to fix this?

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by philipp

kamath1
kamath1
more options

Using Mozilla Firefox, when I go to my att.net home page, after about 5 minutes my screen will freeze and I will see a message that says Mozilla not responding. If I remain on that page that message remains. I must exit and start all over again. I do not have the same problem in explorer. What can I do to fix this? Thanks, Ginny

Using Mozilla Firefox, when I go to my att.net home page, after about 5 minutes my screen will freeze and I will see a message that says Mozilla not responding. If I remain on that page that message remains. I must exit and start all over again. I do not have the same problem in explorer. What can I do to fix this? Thanks, Ginny

All Replies (1)

philipp
philipp
  • Moderator
more options

hi ginny, there has been an increase of reports about "firefox not responding") recently, but firefox developers are already on this problem. you can go to the firefox menu ≡ > help ? > about firefox - you should get an update to 41.0.1 there, which we hope will fix this issue!