Firefox crashes
Every time I try to play a movie on Netflix, Firefox crashes. It crashed again without Netflix, but I believe it was also an audio/video site..
bp-eb114bf7-c77f-46ad-8de1-84ae62151007 10/6/15 8:43 PM 79A54F66-E4EB-498F-8973-D9DD281F7D99 10/6/15 8:43 PM bp-301bc40e-45fa-4136-9a9b-13ecb2151007 10/6/15 8:41 PM 8245DB69-F7C4-4842-844A-CD8A33236713 10/6/15 8:41 PM bp-640f82c4-09e1-4de9-b91d-beb092151007 10/6/15 7:03 PM B71F87F9-17F5-42C5-8A04-6B0CC3669CCD 10/6/15 7:03 PM bp-c6bec711-06a6-427f-ae4e-e55712151007 10/6/15 7:02 PM 8335FE89-A6D5-4A57-9CA0-4567B2DB8C5D 10/6/15 7:02 PM bp-102f92d1-9c9f-4251-9b17-fc3142151007 10/6/15 7:01 PM 30577BB8-AB8E-48CC-8CDB-B489D515595A 10/6/15 6:56 PM bp-fe978b1a-d460-434a-802c-aa24e2151007 10/6/15 6:56 PM A12E8844-FCE4-4EAD-8F12-6AED7BCA83C2 10/6/15 6:55 PM bp-bf62e8ce-10a4-444e-8e30-ee4982151007 10/6/15 6:55 PM 51C0CDC2-8535-4508-8005-C9C4774837EE 10/6/15 6:55 PM bp-e53de29b-5647-4b43-9a4f-80b572151007 10/6/15 6:50 PM 72B66617-550C-4624-A63B-606B32DD5C1B
Modified by sraccuglia
All Replies (6)
Try starting firefox in the safe mode and if still not working text us back
Modified by Yashwardhan Pauranik
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
The crash report flagged these programs;
libsystem_kernel.dylib = ? Word for Mac
libsystem_pthread.dylib = ? Word for Mac
For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.
bp-eb114bf7-c77f-46ad-8de1-84ae62151007 10/6/15 8:43 PM
bp-301bc40e-45fa-4136-9a9b-13ecb2151007 10/6/15 8:41 PM
bp-640f82c4-09e1-4de9-b91d-beb092151007 10/6/15 7:03 PM
bp-c6bec711-06a6-427f-ae4e-e55712151007 10/6/15 7:02 PM
bp-102f92d1-9c9f-4251-9b17-fc3142151007 10/6/15 7:01 PM
Okay so I got a crash report, now what?
A crash is when Firefox closes or quits unexpectedly and the Mozilla Crash Reporter appears. If Firefox keeps crashing when you open it, this article will show you how to get it working again.
Other problems with crashing:
If Firefox starts without crashing but then crashes later on, see the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article for solutions. If Firefox won't start at all, but the Mozilla Crash Reporter appears, see the Firefox won't start - find solutions article for other possible fixes. Table of Contents See if you can start in Firefox Safe Mode Try a clean install Uninstall software known to cause crashes Get help fixing the problem See if you can start in Firefox Safe Mode
As a first step you should see if Firefox starts in Firefox Safe Mode. This special startup mode temporarily turns off hardware acceleration among other settings and disables installed extensions that may prevent Firefox from starting. If you can start in Firefox Safe Mode, see the article Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems for solutions.
Yashwardhan Pauranik Your advice is good, but post links to any articles you talk about.