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Firefox crashes frequently

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

Corinna
Corinna
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Over the last couple of months, Firefox has started crashing frequently, often several times a day. It appears to happen randomly, regardless of how many tabs I have open or what I am currently doing. For example, sometimes it crashes when I try to download a file, other times when I am just reading a webpage that is already loaded. There appears to be no rhyme or reason to when or why it crashes. I have made sure Firefox, Windows, and all my plugins are up to date, and no mal-ware is detected on my computer.


Crash ID: bp-3359afcd-1332-4c31-b037-433a22151027

Over the last couple of months, Firefox has started crashing frequently, often several times a day. It appears to happen randomly, regardless of how many tabs I have open or what I am currently doing. For example, sometimes it crashes when I try to download a file, other times when I am just reading a webpage that is already loaded. There appears to be no rhyme or reason to when or why it crashes. I have made sure Firefox, Windows, and all my plugins are up to date, and no mal-ware is detected on my computer. Crash ID: bp-3359afcd-1332-4c31-b037-433a22151027

All Replies (3)

Corinna
Corinna Question owner
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A few other recent crash reports:

bp-e78b634e-1fd0-4a73-a0ff-2e1c82151026 bp-c45e21a6-729c-4c71-8a41-b6ccd2151019 bp-453d04f7-35e6-4368-bd07-a52932151019 bp-1a778f99-18dc-4db8-b891-b527c2151002 bp-69bda128-2ce7-420b-a7a9-e80472151001

FredMcD
FredMcD
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Product Firefox Version 38.3.0esr

Release Channel esr OS Windows NT OS Version 6.1.7601 Service Pack 1

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 41.* +++++++++++++++++++++++++++++++++++ lpxpcom.dll = LastPass

EMET.dll = Microsoft Corporation

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Disable LastPass as a test. If there is still a problem, disable Microsoft EMET.

FredMcD
FredMcD
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The new reports are the same.

But; bp-453d04f7-35e6-4368-bd07-a52932151019 also includes,

evernote_native.bin = Evernote

icudt52.dll = International Components for Unicode ++++++++++++++++++++++++++++++ bp-1a778f99-18dc-4db8-b891-b527c2151002 also includes

igd10iumd32.dll = NVIDIA D3D shim drivers = NVIDIA Corporation

check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: