Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am losing my basic functions like reply, opening inbox and other things wont open that only sometimes work now when i open in new tab

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by ncrooner

ncrooner
ncrooner
more options

Despite clicking on "inbox" or "reply" or anything for that matter.. the screen wants to remain on the main acct screen and prevents me from doing anything. If I right click on "open in new tab" i can get to my in box or even the individual message but still cannot reply or forward. It is as though I have lost my basic functions in a buggy way like a virus tends to do.

Despite clicking on "inbox" or "reply" or anything for that matter.. the screen wants to remain on the main acct screen and prevents me from doing anything. If I right click on "open in new tab" i can get to my in box or even the individual message but still cannot reply or forward. It is as though I have lost my basic functions in a buggy way like a virus tends to do.

Chosen solution

Did you just update to 38.3. If so, this will probably fix your problem.

  1. On the toolbar then  Add-ons
  2. Select extensions and remove the Lightning (calendar) addon
  3. Restart Thunderbird
  4. Reinstall Lightning/calendar addon - if you need the functionality

Please tell us, does that help?

Note
  1. If you can't get to Add-ons, then start Thunderbird in safe mode by holding the shift key while starting Thunderbird.
  2. If you still can't get to Add-ons, simply reinstall Thunderbird from http://getthunderbird.com/
Read this answer in context 👍 0

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Did you just update to 38.3. If so, this will probably fix your problem.

  1. On the toolbar then  Add-ons
  2. Select extensions and remove the Lightning (calendar) addon
  3. Restart Thunderbird
  4. Reinstall Lightning/calendar addon - if you need the functionality

Please tell us, does that help?

Note
  1. If you can't get to Add-ons, then start Thunderbird in safe mode by holding the shift key while starting Thunderbird.
  2. If you still can't get to Add-ons, simply reinstall Thunderbird from http://getthunderbird.com/
ncrooner
ncrooner Question owner
more options

ncrooner said

Despite clicking on "inbox" or "reply" or anything for that matter.. the screen wants to remain on the main acct screen and prevents me from doing anything. If I right click on "open in new tab" i can get to my in box or even the individual message but still cannot reply or forward. It is as though I have lost my basic functions in a buggy way like a virus tends to do.

I actually reinstalled save version of thunderbird without lightning and it fixed everything. The program told me that Lightning was not a compatible addon so I left it off and it works beautiful. fortunately I do not need it's functions.

ncrooner
ncrooner Question owner
more options

ncrooner said

ncrooner said
Despite clicking on "inbox" or "reply" or anything for that matter.. the screen wants to remain on the main acct screen and prevents me from doing anything. If I right click on "open in new tab" i can get to my in box or even the individual message but still cannot reply or forward. It is as though I have lost my basic functions in a buggy way like a virus tends to do.

meant to say I installed "same" version.. not "save" version.... sorry

I actually reinstalled save version of thunderbird without lightning and it fixed everything. The program told me that Lightning was not a compatible addon so I left it off and it works beautiful. fortunately I do not need it's functions.