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Thunderbird crashes on opening cant start in safe mode, generates a crash report but cant send it. Where do I post my crash files for help .

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by christ1

uomeuk
uomeuk
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cant get thunderbird to start, it crashes immediately generating a crash report, which it has a problem sending. I have the same problem with Firefox, problems started at the same time. My o/s is windows 10. The programmes have worked faultlessly since I upgraded my o/s in August. I can get the crash reports. Where do I post them how many and what format ie dmp.

regards

cant get thunderbird to start, it crashes immediately generating a crash report, which it has a problem sending. I have the same problem with Firefox, problems started at the same time. My o/s is windows 10. The programmes have worked faultlessly since I upgraded my o/s in August. I can get the crash reports. Where do I post them how many and what format ie dmp. regards

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Try this: See if your anti-virus product is scanning thunderbird when it starts. Suggest you make Thunderbird an exception.

Is the firewall blocking Thunderbird? It must be set to allow.

uomeuk
uomeuk Question owner
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Hi thanks for your response I have disabled both the anti virus and windows firewall but the problem still persists. I have also checked the firewall exception list and Thunderbird and Firefox are listed as allow.

regards

christ1
christ1
  • Top 25 Contributor
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Can you post a crash ID? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports