Thunderbird does't get past "connected to mail.xxxxxx.net"
I do not receive an error. Cntrl + shift + j yields: Timestamp: 11/11/2015 11:24:50 AM Warning: XUL box for _moz_generated_content_before element contained an inline #text child, forcing all its children to be wrapped in a block. Source File: chrome://global/content/bindings/toolbar.xml Line: 276
Chosen solution
Their website specifies port 110 for incoming mail
Port 110 typically indicates no security, i.e. no usage of SSL/TLS to secure the connection to the server. Regardless of any issues Morris may have with their certificate, you need to check with them what the correct server settings are.
If things have worked for 4 years before, something must have changed at their end.
Read this answer in context 👍 0All Replies (8)
I checked all settings with no joy. I tried another email client and was presented with a warning saying the domain credentials weren't valid. It indicated the server was *.b.hostedmail.com instead of my normaldomain.net.
Can you post your Troubleshooting Information?
At the top right of the Thunderbird window, click the menu button 
, then select Help, and then Troubleshooting Information.
Press the Copy text to clipboard button and paste the information into your reply.
Here is the requested info: I removed several lines referencing laserjet 1000 printer-no longer used
Application Basics
Name: Thunderbird Version: 38.3.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.3.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150928051427 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (pop3) mail.morrisbb.net:110, SSL, passwordCleartext
OUTGOING: mail.morrisbb.net:587, SSL, passwordCleartext, true
OUTGOING: mail.morrisbb.net:587, SSL, passwordCleartext, false
account3:
INCOMING: account3, , (pop3) mail.morrisbb.net:110, SSL, passwordCleartext
OUTGOING: mail.morrisbb.net:587, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (pop3) mail.morrisbb.net:110, SSL, passwordCleartext
OUTGOING: mail.morrisbb.net:587, SSL, passwordCleartext, true
account6:
INCOMING: account6, , (pop3) mail.morrisbb.net:110, SSL, passwordCleartext
OUTGOING: mail.morrisbb.net:587, SSL, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-528e3fc4-88c7-4d82-8808-d50c42140610 (6/10/2014) http://crash-stats.mozilla.com/report/index/bp-12f8156c-2226-4ee0-9cce-1e4d32140226 (2/26/2014) http://crash-stats.mozilla.com/report/index/bp-b1ef2790-fdb3-4a79-b61c-1f98b2140223 (2/23/2014) http://crash-stats.mozilla.com/report/index/bp-86e577f3-e5c2-4867-841c-4622c2120212 (2/12/2012) http://crash-stats.mozilla.com/report/index/bp-7ef2c7a7-60b7-4d7c-921a-c13b82110825 (8/25/2011)
Extensions
Lightning, 4.0.3.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.display.screen_resolution: 96
extensions.lastAppVersion: 38.3.0
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 18
gfx.blacklist.direct2d: 3
gfx.direct3d.last_used_feature_level_idx: 1
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: d278e65a-2e27-432f-a744-03128137037
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1446673832
places.history.expiration.transient_current_max_pages: 104837
places.history.expiration.transient_optimal_database_size: 167738244
plugin.importedState: true
print.print_printer: HP Color LaserJet 2605/2605dn/2605dtn PS
print.printer_\\CMM1\hp_LaserJet_1000.print_bgcolor: false
print.printer_\\CMM1\hp_LaserJet_1000.print_to_file: false
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_bgcolor: false
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_bgimages: false
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_command:
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_downloadfonts: false
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_edge_bottom: 0
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_edge_left: 0
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_edge_right: 0
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_edge_top: 0
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_evenpages: true
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_footercenter:
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_footerleft: &PT
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_footerright: &D
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_headercenter:
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_headerleft: &T
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_headerright: &U
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_in_color: true
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_margin_bottom: 0.5
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_margin_left: 0.5
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_margin_right: 0.5
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_margin_top: 0.5
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_oddpages: true
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_orientation: 0
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_page_delay: 50
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_pagedelay: 500
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_paper_data: 1
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_paper_height: 11.00
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_paper_size_type: 0
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_paper_size_unit: 0
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_paper_width: 8.50
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_reversed: false
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_scaling: 1.00
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_shrink_to_fit: true
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_to_file: false
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_unwriteable_margin_bottom: 0
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_unwriteable_margin_left: 0
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_unwriteable_margin_right: 0
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_unwriteable_margin_top: 0
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtnpcl.print_bgcolor: false
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtnpcl.print_bgimages: false
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtnpcl.print_colorspace:
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtnpcl.print_command:
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtnpcl.print_downloadfonts: false
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtnpcl.print_duplex: 0
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtnpcl.print_edge_bottom: 0
print.printer_HP_Color_LaserJet_2605/2605dn/2605dtnpcl.pr
There are 4 accounts (account2, account3, account4, account6). I suppose they all have the problem? Did this ever work with the settings above?
I'd also assume morrisbb.net is your domain? Who is your hosting provider?
INCOMING: account2, , (pop3) mail.morrisbb.net:110, SSL, passwordCleartext
You need to check with your provider about the correct server settings, including the correct server name.
In any case, assuming your provider uses SSL/TLS, port 110 is wrong. POP in connection with SSL/TLS would be port 995. This must be changed in your Account Settings.
These settings have worked for around 4 years. Their main website is morrisbroadband.com, the email main site is morrisbb.net. Morris broadband has their own servers as far as I know. Their website specifies port 110 for incoming mail and port 587 for outgoing. If I change to port 995 and attempt to check mail Thunderbird warns me that I am being asked to override settings that a legitimate site would not do. I then cancel the operation.
Modified by OneUncleDon
The issue here is Morris do not have the appropriate SSL certificate for using secure connection. So your warned that the certificate they are using is rubbish for the purpose it is being used.
Either get then to use he correc t certificate. Create an exception and allow the use of the incorrect certificate permanently or Simply don't use SSL/TLS for your connection.
The DNS report I just did on Morris indicated serious security issues elsewhere as well. See here So I suggest just don't use SSL or secure connection to their mail server and don't use their DNS servers either.
Chosen Solution
Their website specifies port 110 for incoming mail
Port 110 typically indicates no security, i.e. no usage of SSL/TLS to secure the connection to the server. Regardless of any issues Morris may have with their certificate, you need to check with them what the correct server settings are.
If things have worked for 4 years before, something must have changed at their end.