Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why does my browser close when I use scroll bar?

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

inquiringmind
inquiringmind
more options

In recent weeks my browser will automatically and suddenly close when I am using the scroll bar to move up or down on a web page. Why does this happen and is there anything I can do about it? My "fix" so far -- when I remember -- is to make sure I keep at least two tabs open, and then when the browser tries to close automatically I am prompted to cancel the request since multiple tabs are involved. However, sometimes I forget to keep multiple tabs open, and if I have only one tab open it sometimes will close automatically with the browser usually when I am scrolling down on a web page. Thanks for any insight you can provide.

In recent weeks my browser will automatically and suddenly close when I am using the scroll bar to move up or down on a web page. Why does this happen and is there anything I can do about it? My "fix" so far -- when I remember -- is to make sure I keep at least two tabs open, and then when the browser tries to close automatically I am prompted to cancel the request since multiple tabs are involved. However, sometimes I forget to keep multiple tabs open, and if I have only one tab open it sometimes will close automatically with the browser usually when I am scrolling down on a web page. Thanks for any insight you can provide.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.