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How can I get Thunderbird to recognize my "Mail" folder after it disappeared from Thunderbird.

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  • Last reply by Toad-Hall

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I accidentally lost connection between Thunderbird and one of my folders holding saved messages and after trying several different things I now have nothing in the Thunderbird "Local Folders" folder although I've cut and pasted the "Mail" file into the proper location in Windows Explorer. So I have a "Mail" folder at "C:\Users\User\AppData\Roaming\Thunderbird\Profiles\fbs6igl3.default but when I go into Thunderbird there is nothing under "Local Folders" other than empty "trash" and "outbox" folders.

I accidentally lost connection between Thunderbird and one of my folders holding saved messages and after trying several different things I now have nothing in the Thunderbird "Local Folders" folder although I've cut and pasted the "Mail" file into the proper location in Windows Explorer. So I have a "Mail" folder at "C:\Users\User\AppData\Roaming\Thunderbird\Profiles\fbs6igl3.default but when I go into Thunderbird there is nothing under "Local Folders" other than empty "trash" and "outbox" folders.

Chosen solution

Did you close Thunderbird first before pasting the 'Mail' folder into the profile folder name ? If TB was running then it would not update the profile folder name.

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Chosen Solution

Did you close Thunderbird first before pasting the 'Mail' folder into the profile folder name ? If TB was running then it would not update the profile folder name.