Firefox crashes
hello I have frequent crashes in Firefox. This is the report #: 2e2055e8-f4a7-40b2-af80-9dd31d9e51bd can you help me?
many times I used to force Firefox closing, before a crash report was created, so I don't have a crash history to share. But this kind of crash happens at least once per day. The program is up to date, as well as the plugins. I'm in a company network, so no malware shall be present.
Thanks in advance
All Replies (5)
Can you please click on the crash report, and then prove the crash ID beginning with bp-?
The System Detail list shows that you run an older Firefox 40 version that is no longer supported with security updates.
- It is important to update Firefox and add-ons to the latest versions to get all security fixes.
Please update to the current Firefox 42.0 release.
- Help > About Firefox
Try to start Firefox in Safe Mode by holding down the Shift (Mac: Options) key to see if that helps.
You can check for problems with current Shockwave Flash plugin versions and try this:
- make sure you have the latest Flash version:
http://www.adobe.com/special/products/flashplayer/fp_distribution3.html - check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Windows Vista and later)
https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox - disable hardware acceleration in the Flash plugin
https://helpx.adobe.com/flash-player/kb/video-playback-issues.html - disable hardware acceleration in Firefox
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
See also:
Tyler Downer said
Can you please click on the crash report, and then prove the crash ID beginning with bp-?
ID: 89b6b2f0-c21d-4a88-9b02-e7d352151126
bp-89b6b2f0-c21d-4a88-9b02-e7d352151126
Signature @0x0
lpxpcom.dll = LastPass
FileSyncShell.dll = Microsoft OneDrive = Microsoft Corporation
Disable Lastpass.
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.