Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how to fix my e-mail

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by Toad-Hall

more options

when I open my e-mail I get The RETR command did not succeed. Error retrieving a message. Mail server inbound.att.net responded: problem retrieving message. how do I fix this?

when I open my e-mail I get The RETR command did not succeed. Error retrieving a message. Mail server inbound.att.net responded: problem retrieving message. how do I fix this?

All Replies (1)

more options

Sometimes an email on server with bad headers or something amiss can cause this to occur. Sometimes it is the webmail Junk/Spam folder.

Logon to webmail account via browser. Empty the 'Spam/Junk' folder.

In Thunderbird retry the 'Get Messages'

If still no joy: In webmail account, look for the oldest email that has not downloaded. Read and move to another folder.

In Thunderbird retry the 'Get Messages'

Please confirm if you keep a copy of all incoming emails on the server. Report back on results.