Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

2 versions of Firefox and Thunderbird after update to Windows 10

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by Wayne Mery

larrysinagub
larrysinagub
more options

After my Windows 10 update I found 2 versions of Firefox (43.0)and (34.0), and 2 versions of Thunderbird (38.3.0) and (31.4.0) listed in my uninstall programs listing. One version of Firefox eventually went away for some unknown reason.

Below are registry keys found. First 2 are identical listings under the Property store. The remainders are from a search for the outdated version of Thunderbird. This found some of the outdated versions of Firefox. Hope this helps you.

I am the sole user on this computer. I only have 1 profile with 3 E-mail addresses.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\LowRegistry\Audio\PolicyConfig\PropertyStore\4f674088_0

{2}.\\?\hdaudio#func_01&ven_10ec&dev_0889&subsys_104383c0&rev_1000#{6994ad04-93ef-11d0-a3cc-00a0c9223196}\singlelineouttopo/00010001|\Device\HarddiskVolume3\Mozilla Thunderbird\updated\thunderbird.exe%b{00000000-0000-0000-0000-000000000000}


HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\LowRegistry\Audio\PolicyConfig\PropertyStore\8fc49705_0

{2}.\\?\hdaudio#func_01&ven_10ec&dev_0889&subsys_104383c0&rev_1000#{6994ad04-93ef-11d0-a3cc-00a0c9223196}\singlelineouttopo/00010001|\Device\HarddiskVolume3\Mozilla Thunderbird\thunderbird.exe%b{00000000-0000-0000-0000-000000000000}

==============================================

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\UFH\ARP

Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall Mozilla Thunderbird 31.4.0 (x86 en-US) N:\Mozilla Thunderbird\uninstall\helper.exe


HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Thunderbird 31.4.0 (x86 en-US) Comments Mozilla Thunderbird 31.4.0 (x86 en-US)

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Thunderbird 31.4.0 (x86 en-US) DisplayName Mozilla Thunderbird 31.4.0 (x86 en-US)

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Thunderbird 31.4.0 (x86 en-US) DisplayVerion 31.4.0

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\MozillaMaintenanceService Comments Mozilla Maintenance Service 31.4.0 (x86 en-US)

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Mozilla\Mozilla Thunderbird (Default) 31.4.0

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Mozilla\Mozilla Thunderbird 31.4.0 GeckoVer 31.4.0

Also note that in this same location were 2 entries for Firefox below:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Mozilla\Mozilla Firefox 34.0 GeckoVer 34.0

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Mozilla\Mozilla Firefox 43.0 GeckoVer 43.0

After my Windows 10 update I found 2 versions of Firefox (43.0)and (34.0), and 2 versions of Thunderbird (38.3.0) and (31.4.0) listed in my uninstall programs listing. One version of Firefox eventually went away for some unknown reason. Below are registry keys found. First 2 are identical listings under the Property store. The remainders are from a search for the outdated version of Thunderbird. This found some of the outdated versions of Firefox. Hope this helps you. I am the sole user on this computer. I only have 1 profile with 3 E-mail addresses. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\LowRegistry\Audio\PolicyConfig\PropertyStore\4f674088_0 {2}.\\?\hdaudio#func_01&ven_10ec&dev_0889&subsys_104383c0&rev_1000#{6994ad04-93ef-11d0-a3cc-00a0c9223196}\singlelineouttopo/00010001|\Device\HarddiskVolume3\Mozilla Thunderbird\updated\thunderbird.exe%b{00000000-0000-0000-0000-000000000000} HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\LowRegistry\Audio\PolicyConfig\PropertyStore\8fc49705_0 {2}.\\?\hdaudio#func_01&ven_10ec&dev_0889&subsys_104383c0&rev_1000#{6994ad04-93ef-11d0-a3cc-00a0c9223196}\singlelineouttopo/00010001|\Device\HarddiskVolume3\Mozilla Thunderbird\thunderbird.exe%b{00000000-0000-0000-0000-000000000000} ========================================================== HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\UFH\ARP Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall Mozilla Thunderbird 31.4.0 (x86 en-US) N:\Mozilla Thunderbird\uninstall\helper.exe HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Thunderbird 31.4.0 (x86 en-US) Comments Mozilla Thunderbird 31.4.0 (x86 en-US) HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Thunderbird 31.4.0 (x86 en-US) DisplayName Mozilla Thunderbird 31.4.0 (x86 en-US) HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Thunderbird 31.4.0 (x86 en-US) DisplayVerion 31.4.0 HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\MozillaMaintenanceService Comments Mozilla Maintenance Service 31.4.0 (x86 en-US) HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Mozilla\Mozilla Thunderbird (Default) 31.4.0 HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Mozilla\Mozilla Thunderbird 31.4.0 GeckoVer 31.4.0 Also note that in this same location were 2 entries for Firefox below: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Mozilla\Mozilla Firefox 34.0 GeckoVer 34.0 HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Mozilla\Mozilla Firefox 43.0 GeckoVer 43.0

Modified by Wayne Mery

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

The windows installed programs list is so notorious for being rubbish that there is a cottage industry around fixing the listing to look like reality. I am guessing this is another example.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Not only that, there seem to be a myriad of issues caused by the Windows 10 update process