We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox continues to delete saved passwords for sites - why?

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

Peter & Emilyn Iverson
Peter & Emilyn Iverson
more options

When inputting a login and password, I click on the save this. . but one or two days later, I've finding I have to re-input this all over. Therefore my info is NOT being saved? It worked before but now now. . not since about 2 weeks ago? What needs to be done to correct this?

Pete

When inputting a login and password, I click on the save this. . but one or two days later, I've finding I have to re-input this all over. Therefore my info is NOT being saved? It worked before but now now. . not since about 2 weeks ago? What needs to be done to correct this? Pete

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Known issue with Advanced SystemCare Surfing Protection. Can't tell you how to fix it as I have never used that program. My advice is to disable that protection for Firefox until that company can fix the issues it presents to Firefox users,

Also, you have a multitude of old Flash plugins installed. Shockwave Flash 19.0 r0 Shockwave Flash 13.0 d0 Shockwave Flash 11.7 r700 Shockwave Flash 14.0 d0

First, grab the Adobe uninstaller from here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Then download the latest Flash Plugin version from here: Select the Windows > Plugin-based browsers - the EXE version. https://www.adobe.com/products/flashplayer/distribution3.html

Run the Flash uninstaller program, then reboot your PC. Then install the latest Plugin version of Flash. So you'll have a clean installation of Flash for Firefox.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that your System Detail list shows that you have a user.js file in the profile folder to initialize prefs each time Firefox starts. The user.js file will only be present if you or other software has created this file and normally won't be present.

You can check its content with a plain text editor (right-click: "Open with"; do not double-click). The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

You can delete the user.js file if you didn't create this file yourself.

You can use this button to go to the current Firefox profile folder:

Is this about the Firefox Password Manager or about a website remembering you?