Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I right click on a link I get a black box. The menu is there because when I click at the top of the square a link opens in a new tab.

  • 3 replies
  • 7 have this problem
  • 1 view
  • Last reply by cor-el

more options

I just upgraded from Windows 7 Pro to 10 Pro.

I just upgraded from Windows 7 Pro to 10 Pro.

Chosen solution

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

Read this answer in context 👍 1

All Replies (3)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

more options

Yes, the problem is still there. If I right click on a link and then click in the top of the black box the link opens in a new tab. So, it is a display issue, as the menu is actually there.

more options

Chosen Solution

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.