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Firefox : crashing at startup

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  • Last reply by FredMcD

MaxFirefox
MaxFirefox
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Firefox crashing at startup and the Mozilla Crash Reporter appears. - Can't start in Firefox Safe Mode (AV program disabled/enabled) - Can't start in Windows Safe Mode + Firefox Normal/Safe Mode - "Clean install" doesn't fix the problem - AV program didn't find any malware

Crash ID: bp-b6da3664-6e2d-4c62-b5bc-b45192151214

AV: Kaspersky Total Security 15.0.1.415(e)

Firefox crashing at startup and the Mozilla Crash Reporter appears. - Can't start in Firefox Safe Mode (AV program disabled/enabled) - Can't start in Windows Safe Mode + Firefox Normal/Safe Mode - "Clean install" doesn't fix the problem - AV program didn't find any malware Crash ID: bp-b6da3664-6e2d-4c62-b5bc-b45192151214 AV: Kaspersky Total Security 15.0.1.415(e)

Chosen solution

Product Firefox Version 42.0 Build ID 20151029151421 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 +++++++++++++++++++++++++++++++++++++ pshook.dll = PowerStrip = EnTech Taiwan [Warning: pshook.dll.1213362844 = Trojan

acattssapi5.dll = Acapela TTS = Acapela Group Babel Technologies

icudt55.dll = International Components for Unicode

Check for updates for the above programs.

check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

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All Replies (1)

FredMcD
FredMcD
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Chosen Solution

Product Firefox Version 42.0 Build ID 20151029151421 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 +++++++++++++++++++++++++++++++++++++ pshook.dll = PowerStrip = EnTech Taiwan [Warning: pshook.dll.1213362844 = Trojan

acattssapi5.dll = Acapela TTS = Acapela Group Babel Technologies

icudt55.dll = International Components for Unicode

Check for updates for the above programs.

check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: