Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Error message every time I start Firefox

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

Message is "Firefox is already running, but is not responding. The old Firefox must be closed to open a new window." I uninstalled/reinstalled several times with the same result.

Message is "Firefox is already running, but is not responding. The old Firefox must be closed to open a new window." I uninstalled/reinstalled several times with the same result.

All Replies (2)

more options

What is your computer system and Firefox?

Do you have the Firefox icon on your quick launch? Close Firefox. Right click on the icon and select Open New Tab. Sometimes this works. If it opens, close it by Menu > File > Exit.


This is not a cure but will make it easier if Firefox locks up in Windows. https://support.mozilla.org/questions/997866 {web link}


https://support.mozilla.org/en-US/kb/websites-look-wrong-or-appear-differently

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

more options