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When opening, I cannot access any folders in the opening pane and I am not able to get to options to customize this

  • 2 replies
  • 2 have this problem
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  • Last reply by rngade57

rngade57
rngade57
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Open Thunderbird (lates version was downloaded this morning). The left pane shows all of my folders, the left pane show Thunderbird Mail - Inbox with sub boxes for Accounts and Advanced Features.

I cannot access the folders without opening them into another tab. Each folder has to be opened in its own tab. I never had to do this before. I tried to access Options under the Tools tab but it will not let me access Options

Open Thunderbird (lates version was downloaded this morning). The left pane shows all of my folders, the left pane show Thunderbird Mail - Inbox with sub boxes for Accounts and Advanced Features. I cannot access the folders without opening them into another tab. Each folder has to be opened in its own tab. I never had to do this before. I tried to access Options under the Tools tab but it will not let me access Options

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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- start Thunderbird in safe mode 

 https://support.mozilla.org/en-US/kb/safe-mode

- go to tools | addons - remove the lightning addon - restart - start thunderbird - if you need the lightning addon, add it back at tools | addons

Does that help?

rngade57
rngade57 Question owner
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Thank you very much. It is now functioning normally again