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I have thunderbird for my email. I cannot open emails prior to 12/29/15. This started about a week ago. Help desired. Thanks

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  • Last reply by Matt

Stickley
Stickley
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As mentioned; about a week ago. I started to be able to receive new emails but am unable to open older emails before 12/29/15.

When I try to open older emails I get a blank page for the body of the email. The address to/address from/ and subject are from the last email that I could open. This is for all emails prior to 12/29/15.

Before that date everything has been working fine. What happened and how do I fix it.

Thanks for any help you can give me.

Keith

As mentioned; about a week ago. I started to be able to receive new emails but am unable to open older emails before 12/29/15. When I try to open older emails I get a blank page for the body of the email. The address to/address from/ and subject are from the last email that I could open. This is for all emails prior to 12/29/15. Before that date everything has been working fine. What happened and how do I fix it. Thanks for any help you can give me. Keith

Chosen solution

Right click the folder, select properties and then the repair button.

If your mails reappear it was a dodgy index. If your mails disappear, it was also a dodgy index, but in this case the index included a lot of mail that was not in the mail store. This is what I expect you to find hinestly.

If this is the case look in the activity logs of your anti virus for it quarantining or deleting a file names inbox on or about the date the issue started.

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Matt
Matt
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Chosen Solution

Right click the folder, select properties and then the repair button.

If your mails reappear it was a dodgy index. If your mails disappear, it was also a dodgy index, but in this case the index included a lot of mail that was not in the mail store. This is what I expect you to find hinestly.

If this is the case look in the activity logs of your anti virus for it quarantining or deleting a file names inbox on or about the date the issue started.