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Firefox won't allow me to login to my email

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

longneck33
longneck33
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After I enter my email address and password I get a message saying that the info is incorrect, check caps lock and retry. This happens more often than not. I had someone at my ISP tell me that I need to change to IMAP, but I cannot find out how. There is no where on the Firefox site that allows me to ask this question directly to them.

After I enter my email address and password I get a message saying that the info is incorrect, check caps lock and retry. This happens more often than not. I had someone at my ISP tell me that I need to change to IMAP, but I cannot find out how. There is no where on the Firefox site that allows me to ask this question directly to them.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"