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38.5 not working - cannot open message pane

paulemarshall
paulemarshall
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Installed 38.5. The reading pane shows only the main title page for the account - email, accounts, advanced features.

If I click on inbox it does not show the messages. However I can right-click on inbox and it will Open in New Tab.

The Tools and Help menus are missing.

I have rolled back to 38.1 and that works ok. I've tried installing 38.5 again (twice) and same problem.

You might find more people have this problem if it was easier to report it.

Installed 38.5. The reading pane shows only the main title page for the account - email, accounts, advanced features. If I click on inbox it does not show the messages. However I can right-click on inbox and it will Open in New Tab. The Tools and Help menus are missing. I have rolled back to 38.1 and that works ok. I've tried installing 38.5 again (twice) and same problem. You might find more people have this problem if it was easier to report it.

Chosen solution

Lots of people report it and get offered a solution.

https://support.mozilla.org/en-US/questions/1103431

Read this answer in context 👍 0

All Replies (2)

user01229325
user01229325
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Chosen Solution

Lots of people report it and get offered a solution.

https://support.mozilla.org/en-US/questions/1103431

paulemarshall
paulemarshall Question owner
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Yes installing 38.5.1 does fix the problem but I was not offered that as an update. Only this morning I accepted an install of 38.5.0 again. Searching support did not reveal there was an update. Anyway all good now so thanks.