Have to love apple people. what is an MBP

Is the account imap or pop?

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MBP? You should get out more Matt; Like to a coffee shop - Mac Book Pro :) But you did answer me and I thank you very much for that. As you requested, here are the results of the troubleshooting. I hope it helps. Thanks Howard

Application Basics

Name Thunderbird Version 38.5.1 User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:38.0) Gecko/20100101 Thunderbird/38.5.1 Profile Folder Application Build ID 20151228123010 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (pop3) pop.golden.net:110 plain passwordCleartext smtpauth.execulink.com:587 plain passwordCleartext true account2 (none) Local Folders plain passwordCleartext Crash Reports Report ID Submitted bp-4ab3dae3-2395-49d5-8002-b802d2160127 16-01-27 bp-c0b4f001-8db7-423d-a6f5-fec7b2150709 15-07-09 bp-9169a2f9-f5d8-494f-9800-546cd2150602 15-06-02 bp-ccd4ff54-412f-4702-b017-6e1692150419 15-04-19 bp-f7e0fcaf-97df-4c1c-81b6-ac9d52141216 14-12-16 Extensions Name Version Enabled ID ImportExportTools 3.2.4.1 true {3ed8cc52-86fc-4613-9026-c1ef969da4c3} Lightning 4.0.5.2 true {e2fda1a4-762b-4020-b5ad-a41df1933103} Send Later 4.4.4 true sendlater3@kamens.us Signature Switch 1.6.14 true {2ab1b709-ba03-4361-abf9-c50b964ff75d} Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false extensions.lastAppVersion 38.5.1 gfx.blacklist.direct2d 3 gfx.blacklist.layers.direct3d9 3 gfx.blacklist.webgl.msaa 4 mail.openMessageBehavior.version 1 mail.spotlight.firstRunDone true mailnews.database.global.datastore.id 2f127b47-85c9-3747-b94b-844e3166139 mailnews.database.global.views.conversation.columns {"threadCol":{"visible":true,"ordinal":"3"},"flaggedCol":{"visible":true,"ordinal":"5"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1453747179 places.history.expiration.transient_current_max_pages 104858 plugin.importedState true plugin.state.citrixonlinewebdeploymentplugin 0 plugin.state.divxbrowserplugin 0 plugin.state.flash 0 plugin.state.flip4mac wmv plugin 0 plugin.state.iphotophotocast 0 plugin.state.officelivebrowserplugin 0 plugin.state.quicktime plugin 0 plugin.state.silverlight 0 print.macosx.pagesetup-2 PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO… print.print_bgcolor false print.print_bgimages false print.print_colorspace print.print_command print.print_downloadfonts false print.print_duplex 0 print.print_evenpages true print.print_in_color true print.print_margin_bottom 0.5 print.print_margin_left 0.5 print.print_margin_right 0.5 print.print_margin_top 0.5 print.print_oddpages true print.print_orientation 0 print.print_page_delay 50 print.print_paper_data 0 print.print_paper_height 11.00 print.print_paper_name print.print_paper_size_type 1 print.print_paper_size_unit 0 print.print_paper_width 8.50 print.print_plex_name print.print_resolution 0 print.print_resolution_name print.print_reversed false print.print_scaling 1.00 print.print_shrink_to_fit true print.print_to_file false print.print_unwriteable_margin_bottom 56 print.print_unwriteable_margin_left 25 print.print_unwriteable_margin_right 25 print.print_unwriteable_margin_top 25 security.disable_button.openCertManager false security.disable_button.openDeviceManager false Graphics Vendor ID 0x1002 Device ID 0x6740 WebGL Renderer false GPU Accelerated Windows 0 AzureCanvasBackend quartz AzureSkiaAccelerated 0 AzureFallbackCanvasBackend none AzureContentBackend quartz JavaScript Incremental GC 1 Accessibility Activated 0 Prevent Accessibility 0 Library Versions

Expected minimum version Version in use NSPR 4.10.10 4.10.10 NSS 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC NSS Util 3.19.2.1 3.19.2.1 NSS SSL 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC NSS S/MIME 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC

Oh yes, it is a POP account.

I don't have an answer as such, just a load of question. I think your issue is related to the Thunderbird crash you had on the 27th. This crash reason has been around fr quite some time in Bug 834487 But the developers can find no steps to reproduce.

I am reluctant at this point to try to much that may actually fix the issue for you as in that the process I might destroy the forensic information needed to fix the issue once and for all., I think I will seek guidance for the QA folks and see what they would like done.

Thanks very much Matt. My wife and I leave for Spain Feb 8th and won't return until March 22nd. So there won't be a big rush for this, but she would really like it to be resolved. Every so often I hear the dreaded "Damn!" from her and I know exactly what it is. I really appreciate all your help. Howard

In the meantime, could you supply the following information.

• Is the message composed in HTML or plain Text? (No formatting bar is the give way for plain text. No bold or italic)
• Do you use an English dictionary or another language.
• Previous reporters have indicated the presence of accented characters set the issue off. Was this your experience?

I noticed the comment in the crash report that it occurred while spell checking so I think I am on the right track.

• Right click the drafts folder and select properties. What is the folder size on disk?

- Not sure I understand about the formatting bar so I'm attaching a screenshot of a new email window. - She uses English/United States dictionary - no, no accented characters. - With no items in the Drafts folder it says 1.8 MB I just noticed the Repair Folder button - never seen it before. Shall I take a chance and click it?

hlpell said

I just noticed the Repair Folder button - never seen it before. Shall I take a chance and click it?

That is exactly what I do not want you to do just yet.

Now what I know about macs can probably be written on a pin head with a thumbnail dipped in tar. So when I go wrong tell me.

It may prove useful to be able to examine the file after the event on this occasion. So please dig around in the Thunderbird's profile folder. In the troubleshooting information there is a show profile button. Use it to open the actual profile. Close Thunderbird open the mail folder then the pop.golden.net

is the drafts file 1.8mb? If not goto the local folders folder and try again

once you locate the correct drafts file, rename both. the drafts and drafts.msf to something else. say old drafts now make a second copy of the drafts file, without the MSF and call it say old draft 2. Restart Thunderbird.

Now when Thunderbird starts there will be a new drafts folder created because the old one is missing and the old one should show up as a normal folder. The Old drafts 2 folder will be a "repaired" version of old drafts, so you get your repair along the way. Is there a difference in the two old drafts in Thunderbird? Did re building the index (repair) by having no MSF actually change anything.

I would hope that that fixes the issue for the new drafts completely. My guess is the crash left it corrupt in some way. But as we have deleted nothing yet nothing is lost.

Looks like Thunderbird outsmarted you. It simply used the copies instead of creating a new Drafts file. That is, when I restarted TB instead of seeing a Drafts folder, I see 2 folders; 1 called "Old-Drafts" and another called "Old-Drafts Copy", Checking the sizes I see the following: Old-drafts = 1.9 MB Old-drafts Copy = 1.9 MB Old drafts copy.msf = 1KB Old-drafts.msf = 5KB Perhaps if I moved these files into another folder it would create a new Drafts file?

Okay. I did one more step which was to start a new email. I wrote some stuff and saved it as a draft. THEN it created a new Drafts folder and now when I open it, all my text is there. Thank you, thank you, thank you. Can I now delete the "old" drafts files?

hlpell said

Can I now delete the "old" drafts files?

You could. but I would appreciate it if you could actually email them to me.I am guessing that the index was corrupt and a simple repair would have got us where we are now, but having the actual drafts file that I assume also contains the email that caused he crash might make the developers life easier.

I've sent them off to Unicorn.consulting. I hope that's okay. Let me know when you get them and I'll delete these files from my wife's computer. Again, thank you very much for your insight and expertise, I really appreciate all the help you've given me. And as we all know, "A happy wife is a happy life!"

hlpell said

I've sent them off to Unicorn.consulting. I hope that's okay. Let me know when you get them and I'll delete these files from my wife's computer. Again, thank you very much for your insight and expertise, I really appreciate all the help you've given me. And as we all know, "A happy wife is a happy life!"

I do make the address public for just that reason, and if still gets almost no SPAM. Good thing you posted though as good old Google decided your mail was spam.

Thanks again Matt, you've been a great help. Howard