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Help videos for Squarespace do not work with Firefox.

  • 1 reply
  • 1 has this problem
  • 25 views
  • Last reply by cor-el

rossovers
rossovers
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In Squarespace Help, clicking on the buttons Guide, Videos, and Workshops bring up nothing on the screen. Clicking on Answers, Contact, and my own account buttons do work. I do not have this problem at all using Safari or Chrome. But I prefer to use Firefox. (I have checked plugins.) Thanks for help.

In Squarespace Help, clicking on the buttons Guide, Videos, and Workshops bring up nothing on the screen. Clicking on Answers, Contact, and my own account buttons do work. I do not have this problem at all using Safari or Chrome. But I prefer to use Firefox. (I have checked plugins.) Thanks for help.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from websites that cause problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (3-bar Menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: 3-bar Menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window