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When I log in to sync my bookmarks the iOS app hangs and then crashes or needs to be forced to quit

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  • 26 views
  • Last reply by guigs

GeoffDeGeoff
GeoffDeGeoff
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If I log in to my firefox account to sync my bookmarks, a download starts but then the app hangs and either crashes on its own or needs to be forced to close.

On an iPhone 6S plus and an iPad Air 2 running either the release iOS 9.2.1 or the iOS 9.3 beta

If I log in to my firefox account to sync my bookmarks, a download starts but then the app hangs and either crashes on its own or needs to be forced to close. On an iPhone 6S plus and an iPad Air 2 running either the release iOS 9.2.1 or the iOS 9.3 beta

All Replies (1)

guigs
guigs
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Hi GeoffDeGeoff , Thank you for your question. I am sorry to hear that Firefox for iOS is crashing when you sync it. Please try the following to troubleshoot. First make a back up of the local desktop profile. Back up and restore information in Firefox profiles

  1. Disable each of the preferences in Sync to try to find out if its one of the collections causing this issue
  2. Try a new account with a different email, to see if its an error that has synced to the cloud.

What happens?