Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

We can't get emails when logging on normally however we can get our emails by using the hot spot on our phone what is the problem?

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Toad-Hall

natpost
natpost
more options

Hi, we started our pc's as normal this morning but couldn't download any emails that were received after 7.50pm last night. We switched the Wifi off on one computer and used the internet service provider via hot spot on a mobile phone and have been able to down load and send emails on the computer using that. All other functions on both the computers are working. We have full internet access with the exception of the website of our host provider (? we can't login) Seems very odd to have almost full internet access yet no emails can be downloaded we really don't know where to look. Hope you can help us. Cheers

Hi, we started our pc's as normal this morning but couldn't download any emails that were received after 7.50pm last night. We switched the Wifi off on one computer and used the internet service provider via hot spot on a mobile phone and have been able to down load and send emails on the computer using that. All other functions on both the computers are working. We have full internet access with the exception of the website of our host provider (? we can't login) Seems very odd to have almost full internet access yet no emails can be downloaded we really don't know where to look. Hope you can help us. Cheers

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

re :We have full internet access with the exception of the website of our host provider (? we can't login)

Suggest you get this sorted first. There should be a 'forgotten password' or similar link which may take you through a few basic steps to get access to webmail account. User name is usually the full email address. Password should be the same one used by Thunderbird when it accesses the account. As this is an issue, something may be causing it to be unable to get access. Sometimes, I've been prompted to logon to webmail, just so they can be sure I'm still who I say I am, just to get REmails downlaoded. If the webmail account requires you to logon or update a password etc, then it has to be sorted in the webmail account first.