Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes when I start to download something or close out of Firefox

  • 4 replies
  • 2 have this problem
  • 4 views
  • Last reply by cor-el

more options

This happens after I receive the save file dialog. Crash reports are below.

bp-0fa33f6c-b92a-465a-be8b-3d8c12160210 2/10/2016 6:04 PM bp-7e870b3e-24a1-433e-a34b-bd8332160210 2/10/2016 5:49 PM bp-faca6906-94d0-4018-90a6-120d32160210 2/10/2016 9:03 AM bp-e5eab94e-5832-4c23-8521-497132160209 2/9/2016 5:14 PM bp-48303ec5-2eb1-4458-86f9-dbfe72160209 2/9/2016 5:14 PM

This happens after I receive the save file dialog. Crash reports are below. bp-0fa33f6c-b92a-465a-be8b-3d8c12160210 2/10/2016 6:04 PM bp-7e870b3e-24a1-433e-a34b-bd8332160210 2/10/2016 5:49 PM bp-faca6906-94d0-4018-90a6-120d32160210 2/10/2016 9:03 AM bp-e5eab94e-5832-4c23-8521-497132160209 2/9/2016 5:14 PM bp-48303ec5-2eb1-4458-86f9-dbfe72160209 2/9/2016 5:14 PM

All Replies (4)

more options

Sorry not something I see a quick fix for. It may somehow be graphics related.

Does this happen in Firefox's safe mode ? That will disable hardware acceleration and all Firefox extensions including the popup blocker. You have a long list of available plugins, please test with all of them set to ask to activate.

Please See:

Does any of that help resolve the crash issue, if not please paste in a couple of crash IDs from Crashes in Safe Mode with no plugins active.


Notes

  • Your Crash report bp-e5eab94e-5832-4c23-8521-497132160209
    • Crash Signature: @0x0 | CDXGISwapChain::EmulateDirtyRectPresentVistaBlt
    • My Comments: No related bug reports shown. dxgi.dll involved in the crashing thread
more options

Firefox has been crashing randomly now as well as when i close it. It especially happens when I am trying to load up webpages. My crash reports are below:

Report ID Date Submitted bp-495faab8-3e15-4673-8ff4-1949a2160322 3/22/2016 5:51 PM a7d816e8-9f1b-4fa4-a054-465df522821e 3/21/2016 7:54 PM bp-597f0fca-8a0a-4ad4-a4db-c667d2160321 3/21/2016 7:42 PM bp-49359573-cb52-4e80-ad5e-0da382160321 3/21/2016 7:39 PM bp-91f7524e-be29-4125-887c-117a82160321 3/21/2016 7:29 PM

more options

Hi again thejduman, Those are similar reports to ones you have already posted.

Are you able to try in Firefox's safe mode and with all plugins disabled as I suggested in a previous post ? Does that help and if not please let us have some crash IDs from such crashes.

more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.