Firefox only asks to start in safe mode or refresh when trying to open, then crashes
Using Windows 10, upgraded to 44.0.2. Now Firefox says it unexpectedly crashes when opening and gives me the option to start in safe mode or refresh. I tried refreshing but nothing changed. I tried to open in start mode, but only get a white screen and then it says "Not Responding" in parentheses on top bar of page. I have tried a clean uninstall per directions on Mozilla support. I also captured the crash ID per Mozilla support and that is below:
Crash ID: bp-5e0ff17b-6889-48a9-9185-f0c202160215
All Replies (17)
hi, the particular crash you have linked to seems to be a hang on shutdown. can you select not to clear your history when you close firefox?
Hi Philipp,
I could not even get it to open long enough to make any changes to in the Options. It would open briefly, the fan speed would increase, then it would show (Not Responding) in the top bar.
I tried restarting. I tried uninstalling and reinstalling. After the reinstall it did the same thing.
I uninstalled again and then was able to install 43.0.4, thankfully, as I needed to access my bookmarks. Now 43.0.4 is not giving me any problems.
I am not wanting to update to 44.0.2 as that seemed to be the problem.
Here are other crash reports from today. All occurred within 30 minutes: Crash ID: bp-a464ca53-513a-40a9-9393-7c5462160215 Crash ID: bp-3cd2b463-b040-4988-b3c5-5337d2160215 Crash ID: bp-9d973ed4-bf44-4007-a467-fe70a2160215
Thank you for your help!
thanks, could you also go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
in any case, i've filed a bug report about this behaviour at https://bugzilla.mozilla.org/show_bug.cgi?id=1248489
Thank you for filing the bug report.
I would not have been able to provide you with the contents of the troubleshooting page as firefox freezes up before I can click...
Thanks again!
could you give the troubleshooting info from 43.0.4 that you are using now nevertheless - many parts of the configuration will stay the same, so it might still give use some vital clues. thanks
Modified by philipp
Hi Philipp - Sorry for the delay in responding. Below is what i copied from troubleshooting. Thank you!
Application Basics Name Firefox Version 43.0.4 Build ID 20160105164030 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Registered Service Workers about:serviceworkers Multiprocess Windows 0/1 (default: false) Safe Mode false Crash Reports for the Last 3 Days Report ID Submitted bp-5e0ff17b-6889-48a9-9185-f0c202160215 3 days ago bp-a464ca53-513a-40a9-9393-7c5462160215 3 days ago bp-3cd2b463-b040-4988-b3c5-5337d2160215 3 days ago bp-9d973ed4-bf44-4007-a467-fe70a2160215 3 days ago bp-c1d68f61-5b73-40b3-a455-b18d72160215 3 days ago
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thanks a lot. did you try to clear up your history/private data before this whole problem started?
I don't believe I did, no.
Update: today I logged into my pc as a different user. Firefox 43 automatically updated and installed 44.02. It worked ok as that user, however I noticed some of the links would not do anything when clicked.
I went back to my original user login and Firefox froze. I uninstalled 44, reinstalled 43, and got this crash report: bp-908ef212-a200-437f-a320-5b3e42160219
Do you need me to copy/paste the troubleshooting information as well?
Thank you...
yes, the hanging on startup seems to be specific to a particular profile configuration. firefox developers are narrowing it down and working on a fix at the moment - that might go into a beta version of firefox 45 next week. once that happens i will reply here in the thread again and may also ask to testrun this beta...
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print.printer_WorkForce_845(Network).print_unwriteable_margin_top 0 privacy.sanitize.migrateClearSavedPwdsOnExit true privacy.sanitize.migrateFx3Prefs true privacy.sanitize.sanitizeInProgress ["cache","cookies","history","formdata","downloads","sessions"] storage.vacuum.last.index 0 storage.vacuum.last.places.sqlite 1455923558 ui.osk.debug.keyboardDisplayReason IKPOS: Touch screen not found. Important Locked Preferences Name Value JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10.10 4.10.10 NSS 3.20.2 Basic ECC 3.20.2 Basic ECC NSSSMIME 3.20.2 Basic ECC 3.20.2 Basic ECC NSSSSL 3.20.2 Basic ECC 3.20.2 Basic ECC NSSUTIL 3.20.2 3.20.2 Experimental Features Name ID Description
the behaviour in firefox 45 beta 10 has been reverted to the one from pre-44 in order give developers more time to fix it. would you be able/willing to try it out from https://www.mozilla.org/beta & see if it is working as expected again? many thanks...
Sure, I'll give it a shot.
So far so good. No hang ups or crashes.