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I CANNOT LOG INTO MY FASTMAIL EMAIL..NO PROB ON GOOGLE

  • 1 reply
  • 1 has this problem
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  • Last reply by FredMcD

abuela7
abuela7
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I have been trying for months to log into my email account (fastmail.com) on firefox, and it will not accept my user name and password. I have no intention of changing either of those, as it opens fine on google or any other server. I have several different email names within the fastmail domain, all with the same password, but none of them works. I can sign into my earthmail account and my gmail account with no problem on firefox...just not the fastmail.

I have been trying for months to log into my email account (fastmail.com) on firefox, and it will not accept my user name and password. I have no intention of changing either of those, as it opens fine on google or any other server. I have several different email names within the fastmail domain, all with the same password, but none of them works. I can sign into my earthmail account and my gmail account with no problem on firefox...just not the fastmail.

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FredMcD
FredMcD
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Are you getting any error messages?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.