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some recipients receive mail others do not, webmail works for everyone

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Zenos

andrengo
andrengo
more options

When we send emails from Thunderbird, recipients at yahoo.ca, google.com, and many other addresses do not receive the message, while some others, notably any at our same domain reptilia.org do. This is not the when we use the provider's webmail services. In those cases every email is received. 


 Application Basics

   Name: Thunderbird
   Version: 38.7.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.7.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20160310150025
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) OUR_MAIL_SERVER.com:993, SSL, passwordCleartext
     OUTGOING:OUR_MAIL_SERVER.com:465, SSL, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-372bafdb-b8ae-42ff-abc9-e65912160314 (14/03/2016)
   http://crash-stats.mozilla.com/report/index/bp-7f8d68d1-dbd3-454d-95b6-3b68b2150912 (12/09/2015)

 Extensions
   Lightning, 4.0.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.max_chrome_script_run_time: 0
     extensions.lastAppVersion: 38.7.0
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1362791008
     mailnews.database.global.datastore.id: b7af5a96-5bdb-4f27-ae58-7deb89d87a7
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1458520546
     places.history.expiration.transient_current_max_pages: 77132
     plugin.importedState: true
     print.printer_Photo_Booth_Canon_M6320_Printer.print_bgcolor: false
     print.printer_Photo_Booth_Canon_M6320_Printer.print_bgimages: false
     print.printer_Photo_Booth_Canon_M6320_Printer.print_colorspace:
     print.printer_Photo_Booth_Canon_M6320_Printer.print_command:
     print.printer_Photo_Booth_Canon_M6320_Printer.print_downloadfonts: false
     print.printer_Photo_Booth_Canon_M6320_Printer.print_duplex: -437918235
     print.printer_Photo_Booth_Canon_M6320_Printer.print_edge_bottom: 0
     print.printer_Photo_Booth_Canon_M6320_Printer.print_edge_left: 0
     print.printer_Photo_Booth_Canon_M6320_Printer.print_edge_right: 0
     print.printer_Photo_Booth_Canon_M6320_Printer.print_edge_top: 0
     print.printer_Photo_Booth_Canon_M6320_Printer.print_evenpages: true
     print.printer_Photo_Booth_Canon_M6320_Printer.print_footercenter:
     print.printer_Photo_Booth_Canon_M6320_Printer.print_footerleft: &PT
     print.printer_Photo_Booth_Canon_M6320_Printer.print_footerright: &D
     print.printer_Photo_Booth_Canon_M6320_Printer.print_headercenter:
     print.printer_Photo_Booth_Canon_M6320_Printer.print_headerleft: &T
     print.printer_Photo_Booth_Canon_M6320_Printer.print_headerright: &U
     print.printer_Photo_Booth_Canon_M6320_Printer.print_in_color: true
     print.printer_Photo_Booth_Canon_M6320_Printer.print_margin_bottom: 0.5
     print.printer_Photo_Booth_Canon_M6320_Printer.print_margin_left: 0.5
     print.printer_Photo_Booth_Canon_M6320_Printer.print_margin_right: 0.5
     print.printer_Photo_Booth_Canon_M6320_Printer.print_margin_top: 0.5
     print.printer_Photo_Booth_Canon_M6320_Printer.print_oddpages: true
     print.printer_Photo_Booth_Canon_M6320_Printer.print_orientation: 0
     print.printer_Photo_Booth_Canon_M6320_Printer.print_page_delay: 50
     print.printer_Photo_Booth_Canon_M6320_Printer.print_paper_data: 1
     print.printer_Photo_Booth_Canon_M6320_Printer.print_paper_height: 11.00
     print.printer_Photo_Booth_Canon_M6320_Printer.print_paper_name:
     print.printer_Photo_Booth_Canon_M6320_Printer.print_paper_size_type: 0
     print.printer_Photo_Booth_Canon_M6320_Printer.print_paper_size_unit: 0
     print.printer_Photo_Booth_Canon_M6320_Printer.print_paper_width: 8.50
     print.printer_Photo_Booth_Canon_M6320_Printer.print_plex_name:
     print.printer_Photo_Booth_Canon_M6320_Printer.print_resolution: -437918235
     print.printer_Photo_Booth_Canon_M6320_Printer.print_resolution_name:
     print.printer_Photo_Booth_Canon_M6320_Printer.print_reversed: false
     print.printer_Photo_Booth_Canon_M6320_Printer.print_scaling: 1.00
     print.printer_Photo_Booth_Canon_M6320_Printer.print_shrink_to_fit: true
     print.printer_Photo_Booth_Canon_M6320_Printer.print_to_file: false
     print.printer_Photo_Booth_Canon_M6320_Printer.print_unwriteable_margin_bottom: 0
     print.printer_Photo_Booth_Canon_M6320_Printer.print_unwriteable_margin_left: 0
     print.printer_Photo_Booth_Canon_M6320_Printer.print_unwriteable_margin_right: 0
     print.printer_Photo_Booth_Canon_M6320_Printer.print_unwriteable_margin_top: 0

 Graphics

     Adapter Description: ATI Radeon Xpress 1150
     Vendor ID: 0x1002
     Device ID: 0x5974
     Adapter RAM: Unknown
     Adapter Drivers: atiumd64 atiumdag atiumdva atiumd6a atitmm64
     Driver Version: 8.593.100.0
     Driver Date: 2-10-2010
     Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer.
     DirectWrite Enabled: false (6.2.9200.17568)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer.
     GPU Accelerated Windows: 0. Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer.

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.10
     4.10.10

     NSS
     3.19.2.3 Basic ECC
     3.19.2.3 Basic ECC

     NSS Util
     3.19.2.3
     3.19.2.3

     NSS SSL
     3.19.2.3 Basic ECC
     3.19.2.3 Basic ECC

     NSS S/MIME
     3.19.2.3 Basic ECC
     3.19.2.3 Basic ECC
When we send emails from Thunderbird, recipients at yahoo.ca, google.com, and many other addresses do not receive the message, while some others, notably any at our same domain reptilia.org do. This is not the when we use the provider's webmail services. In those cases every email is received. Application Basics Name: Thunderbird Version: 38.7.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.7.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20160310150025 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) OUR_MAIL_SERVER.com:993, SSL, passwordCleartext OUTGOING:OUR_MAIL_SERVER.com:465, SSL, passwordCleartext, true Crash Reports http://crash-stats.mozilla.com/report/index/bp-372bafdb-b8ae-42ff-abc9-e65912160314 (14/03/2016) http://crash-stats.mozilla.com/report/index/bp-7f8d68d1-dbd3-454d-95b6-3b68b2150912 (12/09/2015) Extensions Lightning, 4.0.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.max_chrome_script_run_time: 0 extensions.lastAppVersion: 38.7.0 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.enable: true mail.winsearch.firstRunDone: true mail.winsearch.global_reindex_time: 1362791008 mailnews.database.global.datastore.id: b7af5a96-5bdb-4f27-ae58-7deb89d87a7 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1458520546 places.history.expiration.transient_current_max_pages: 77132 plugin.importedState: true print.printer_Photo_Booth_Canon_M6320_Printer.print_bgcolor: false print.printer_Photo_Booth_Canon_M6320_Printer.print_bgimages: false print.printer_Photo_Booth_Canon_M6320_Printer.print_colorspace: print.printer_Photo_Booth_Canon_M6320_Printer.print_command: print.printer_Photo_Booth_Canon_M6320_Printer.print_downloadfonts: false print.printer_Photo_Booth_Canon_M6320_Printer.print_duplex: -437918235 print.printer_Photo_Booth_Canon_M6320_Printer.print_edge_bottom: 0 print.printer_Photo_Booth_Canon_M6320_Printer.print_edge_left: 0 print.printer_Photo_Booth_Canon_M6320_Printer.print_edge_right: 0 print.printer_Photo_Booth_Canon_M6320_Printer.print_edge_top: 0 print.printer_Photo_Booth_Canon_M6320_Printer.print_evenpages: true print.printer_Photo_Booth_Canon_M6320_Printer.print_footercenter: print.printer_Photo_Booth_Canon_M6320_Printer.print_footerleft: &PT print.printer_Photo_Booth_Canon_M6320_Printer.print_footerright: &D print.printer_Photo_Booth_Canon_M6320_Printer.print_headercenter: print.printer_Photo_Booth_Canon_M6320_Printer.print_headerleft: &T print.printer_Photo_Booth_Canon_M6320_Printer.print_headerright: &U print.printer_Photo_Booth_Canon_M6320_Printer.print_in_color: true print.printer_Photo_Booth_Canon_M6320_Printer.print_margin_bottom: 0.5 print.printer_Photo_Booth_Canon_M6320_Printer.print_margin_left: 0.5 print.printer_Photo_Booth_Canon_M6320_Printer.print_margin_right: 0.5 print.printer_Photo_Booth_Canon_M6320_Printer.print_margin_top: 0.5 print.printer_Photo_Booth_Canon_M6320_Printer.print_oddpages: true print.printer_Photo_Booth_Canon_M6320_Printer.print_orientation: 0 print.printer_Photo_Booth_Canon_M6320_Printer.print_page_delay: 50 print.printer_Photo_Booth_Canon_M6320_Printer.print_paper_data: 1 print.printer_Photo_Booth_Canon_M6320_Printer.print_paper_height: 11.00 print.printer_Photo_Booth_Canon_M6320_Printer.print_paper_name: print.printer_Photo_Booth_Canon_M6320_Printer.print_paper_size_type: 0 print.printer_Photo_Booth_Canon_M6320_Printer.print_paper_size_unit: 0 print.printer_Photo_Booth_Canon_M6320_Printer.print_paper_width: 8.50 print.printer_Photo_Booth_Canon_M6320_Printer.print_plex_name: print.printer_Photo_Booth_Canon_M6320_Printer.print_resolution: -437918235 print.printer_Photo_Booth_Canon_M6320_Printer.print_resolution_name: print.printer_Photo_Booth_Canon_M6320_Printer.print_reversed: false print.printer_Photo_Booth_Canon_M6320_Printer.print_scaling: 1.00 print.printer_Photo_Booth_Canon_M6320_Printer.print_shrink_to_fit: true print.printer_Photo_Booth_Canon_M6320_Printer.print_to_file: false print.printer_Photo_Booth_Canon_M6320_Printer.print_unwriteable_margin_bottom: 0 print.printer_Photo_Booth_Canon_M6320_Printer.print_unwriteable_margin_left: 0 print.printer_Photo_Booth_Canon_M6320_Printer.print_unwriteable_margin_right: 0 print.printer_Photo_Booth_Canon_M6320_Printer.print_unwriteable_margin_top: 0 Graphics Adapter Description: ATI Radeon Xpress 1150 Vendor ID: 0x1002 Device ID: 0x5974 Adapter RAM: Unknown Adapter Drivers: atiumd64 atiumdag atiumdva atiumd6a atitmm64 Driver Version: 8.593.100.0 Driver Date: 2-10-2010 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. DirectWrite Enabled: false (6.2.9200.17568) ClearType Parameters: ClearType parameters not found WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. GPU Accelerated Windows: 0. Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.10 4.10.10 NSS 3.19.2.3 Basic ECC 3.19.2.3 Basic ECC NSS Util 3.19.2.3 3.19.2.3 NSS SSL 3.19.2.3 Basic ECC 3.19.2.3 Basic ECC NSS S/MIME 3.19.2.3 Basic ECC 3.19.2.3 Basic ECC

All Replies (1)

Zenos
Zenos
more options

Do the non-recipients receive any notification about these failures? Are your messages being put into their spam folders?

My suspicion is that your mail provider's email servers have been blacklisted, possibly because they are not sufficiently proactive in dealing with spam and malware originating from their network. Spammers and other bad people are unlikely to be using their webmail for their nefarious activities so webmail doesn't acquire the same bad reputation, and your messages sent via webmail get there unscathed.