Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Crashing in safe mode

  • 3 replies
  • 0 have this problem
  • 2 views
  • Last reply by cor-el

more options

I need help with Firefox crashing, please. I've tried resetting Firefox, safe mode, removing add-ons, etc. and it still crashes. It seems like Google Apps sometimes triggers it, but it has crashed without Google Apps open, too.

Report ID: bp-0188fdf5-4c1d-4331-8ad1-265372160326

Thanks in advance!

I need help with Firefox crashing, please. I've tried resetting Firefox, safe mode, removing add-ons, etc. and it still crashes. It seems like Google Apps sometimes triggers it, but it has crashed without Google Apps open, too. Report ID: bp-0188fdf5-4c1d-4331-8ad1-265372160326 Thanks in advance!

Chosen solution

That looks like a problem with memory fragmentation where Firefox can't allocate a consistent block of free memory and that is causing an out-of-memory crash.

  • Firefox 45.0.1 Crash Report [@ OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured ]

Create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

You can check for issues caused by plugins.

  • set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button/Tools > Add-ons > Plugins)
  • plugins are not affected by Firefox Safe Mode
Read this answer in context 👍 0

All Replies (3)

more options

Chosen Solution

That looks like a problem with memory fragmentation where Firefox can't allocate a consistent block of free memory and that is causing an out-of-memory crash.

  • Firefox 45.0.1 Crash Report [@ OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured ]

Create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

You can check for issues caused by plugins.

  • set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button/Tools > Add-ons > Plugins)
  • plugins are not affected by Firefox Safe Mode
more options

Creating a new profile fixed the problem. I just started fresh rather than try to find the problem in my existing profile. Seems like plugins weren't a problem. Thanks!

more options

You're welcome.