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38.6.0 - crashes due to addons

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  • Last reply by sapinski

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Hi,

 I have recently updated to thunderbird 38.6.0 on Fedora 22 and now it crashes every time I start it. I have tried to sun in safe mode and this is OK. Made attempts to disable some addons, but no success. Maybe there is some clever way? Below is the crash report. What should I do?
  Cheers, Mariusz


Add-ons: messagenotesplus%40mozilla.org:1.4.0.8,lookout%40aron.rubin:1.2.13,lightning-exchange-provider%40gitorious.org:0.18,exchangecalendar%40extensions.1st-setup.nl:3.1.102,addressbookssync%40ggbs.de:1.1.4,lightningcalendartabs%40jlx.84:1.4,contactPhoto%40leven.ch:1.3.1,thundersync%40frank.abelbeck:2.6,%7Ba62ef8ec-5fdc-40c2-873c-223b8a6925cc%7D:2.7,calendartweaks%40DW-dev:6.3,trackerbird%40bustany.org:1.4.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.6.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.11 BuildID: 20160223110812 CrashTime: 1459259514 EMCheckCompatibility: true Email: mariusz.sapinski@gmail.com FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1458900485 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: default SecondsSinceLastCrash: 972 StartupTime: 1459259508 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 38.6.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.


Hi, I have recently updated to thunderbird 38.6.0 on Fedora 22 and now it crashes every time I start it. I have tried to sun in safe mode and this is OK. Made attempts to disable some addons, but no success. Maybe there is some clever way? Below is the crash report. What should I do? Cheers, Mariusz Add-ons: messagenotesplus%40mozilla.org:1.4.0.8,lookout%40aron.rubin:1.2.13,lightning-exchange-provider%40gitorious.org:0.18,exchangecalendar%40extensions.1st-setup.nl:3.1.102,addressbookssync%40ggbs.de:1.1.4,lightningcalendartabs%40jlx.84:1.4,contactPhoto%40leven.ch:1.3.1,thundersync%40frank.abelbeck:2.6,%7Ba62ef8ec-5fdc-40c2-873c-223b8a6925cc%7D:2.7,calendartweaks%40DW-dev:6.3,trackerbird%40bustany.org:1.4.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.6.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.11 BuildID: 20160223110812 CrashTime: 1459259514 EMCheckCompatibility: true Email: mariusz.sapinski@gmail.com FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1458900485 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: default SecondsSinceLastCrash: 972 StartupTime: 1459259508 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 38.6.0 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Chosen solution

There is a bug report for this crash. https://bugzilla.mozilla.org/show_bug.cgi?id=1254510 See if there is any useful information. It does not have any info about a particular add-on. You may post to the bug report if you can identify the add-on causing the crashes.

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Please post a crash ID. https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

You can enable extensions one by one until TB starts crashing again.

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The recent id is: bp-3c119341-edd2-4aeb-ac2b-259e72160329

Other, identical crashes (2 days ago): bp-45919759-69dc-4490-9f9d-f9eb92160327 bp-50a31b9c-3219-4ae2-8b9b-6453a2160327 bp-61d57f44-1fa1-4109-9383-105972160327 etc.

there is no way to say which extension is 'guilty'? That would be helpful.

Thanks, Mariusz

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Chosen Solution

There is a bug report for this crash. https://bugzilla.mozilla.org/show_bug.cgi?id=1254510 See if there is any useful information. It does not have any info about a particular add-on. You may post to the bug report if you can identify the add-on causing the crashes.

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I'm not sure if this was really the reason, but I had the old addon to synchronize Exchange calendar active. After removing this addon and enabling the "Exchange 2007/2010 Calendar and Tasks Provider" v. 3.1.102 thunderbird is not crashing anymore. However I have disable several other addons at the same time (found out I don't really need them). Cheers, Mariusz