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Thunderbirt 38.7.1freeze on Windows 10 when deleting messages

  • 5 replies
  • 1 has this problem
  • 2 views
  • Last reply by christ1

fabiocbr75
fabiocbr75
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I read all the posts about the problem (w10\freeze) and I applied all the suggestions but the problem is not solved.

The problem is randomic freeze when i try to delete a message.

I applied the following suggestions without solve freeze problem: 1) On Windows Defender (antivirus) i set the exclusion for the profile folder. 2) On Windows Defender (antivirus) i set the exclusion for Thundirbird process. 3) On Thunderbird icon I set windows 7 compatibility mode 4) Disable of "Allow Windows Search to search messages" 5) Disable hardware acceleration 6) Add allow on firewall for Thundirbird process. 7) Delete all *.msf

The system is configurated is the following: Windows 10 Windows standard antivirus and firewall (Defender as antivirus) Thundirbird 38.7.1 with only ImportExportTools extension LibreOffice

No other software.

I try with and without UAC with the same result: freeze.

Can you help me?

Fabio

I read all the posts about the problem (w10\freeze) and I applied all the suggestions but the problem is not solved. The problem is randomic freeze when i try to delete a message. I applied the following suggestions without solve freeze problem: 1) On Windows Defender (antivirus) i set the exclusion for the profile folder. 2) On Windows Defender (antivirus) i set the exclusion for Thundirbird process. 3) On Thunderbird icon I set windows 7 compatibility mode 4) Disable of "Allow Windows Search to search messages" 5) Disable hardware acceleration 6) Add allow on firewall for Thundirbird process. 7) Delete all *.msf The system is configurated is the following: Windows 10 Windows standard antivirus and firewall (Defender as antivirus) Thundirbird 38.7.1 with only ImportExportTools extension LibreOffice No other software. I try with and without UAC with the same result: freeze. Can you help me? Fabio

All Replies (5)

christ1
christ1
  • Top 25 Contributor
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Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

fabiocbr75
fabiocbr75 Question owner
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this pc is used for work and is not possible run in safe mode for long time. I tried for 5 minutes and the problem has not appeared.

Thanks

christ1
christ1
  • Top 25 Contributor
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Windows safe mode prevents anti-virus software from running. If things work in Windows safe mode, anti-virus software is most likely the culprit.

Below are some general recommendations, some of them you may have tried already. If none of these fix the problem, you may ask in a Microsoft forum.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

fabiocbr75
fabiocbr75 Question owner
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Thanks but in my question i wrote that the antivirus is only windows defender and i set all exclusion for folder and process.

christ1
christ1
  • Top 25 Contributor
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I'm aware of that. There may be another 'security software' running on your computer.