Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

A thread of emails from one individual has disappeared from my inbox on my desktop but appear in the inbox on my phone account

  • 4 replies
  • 1 has this problem
  • 12 views
  • Last reply by Living63

more options

I received an email into my inbox, which yesterday appeared in the inbox on my desktop and my phone. I had an email exchange with the individual from my phone this morning and when I went onto my desktop these emails did not show up and the original email from yesterday had also disappeared. When I used search, all the emails were there and the location was the Inbox - however when I sorted my inbox by name these emails still didn't appear. Any thoughts would be appreciated.

I received an email into my inbox, which yesterday appeared in the inbox on my desktop and my phone. I had an email exchange with the individual from my phone this morning and when I went onto my desktop these emails did not show up and the original email from yesterday had also disappeared. When I used search, all the emails were there and the location was the Inbox - however when I sorted my inbox by name these emails still didn't appear. Any thoughts would be appreciated.

Chosen solution

re :It's very strange because when I use search for the emails they are there!

But can you actually select one of the emails in the search and open to display and read the contents?

Please logon to webmail via a browser. Are all the emails ( created during conversation ) visible on server ? If yes, try this: In Thunderbird Right click on the folder and select 'Properties' click on 'Repair folder' click on OK

Select another folder and then reselect the folder you repaired.

Read this answer in context 👍 2

All Replies (4)

more options

Your question implies, I think, that you use threaded view? If so have you checked that you have View > Threads > All selected? (i.e. not just unread threads)

more options

Many thanks for your thoughts - much appreciated. Checked view as suggested and 'all' has been selected. Very strange as it's only this one thread of emails.

It's very strange because when I use search for the emails they are there!

more options

Chosen Solution

re :It's very strange because when I use search for the emails they are there!

But can you actually select one of the emails in the search and open to display and read the contents?

Please logon to webmail via a browser. Are all the emails ( created during conversation ) visible on server ? If yes, try this: In Thunderbird Right click on the folder and select 'Properties' click on 'Repair folder' click on OK

Select another folder and then reselect the folder you repaired.

more options

Brilliant, it worked! Many thanks for your help.