Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by LittleMike

LittleMike
LittleMike
more options

Crash ID: bp-1954e1cc-4800-41f7-ab88-b911a2160420

Firefox crashes on startup, even in safe mode. Tried reinstalling from a network share (SCCM), same results. Tried uninstalling, then reinstalling from network share, same results. Tried uninstalling, then downloading fresh installer from website, same results. Tried clean profiles, same results. Every single time, it crashes on startup.

Crash ID: bp-1954e1cc-4800-41f7-ab88-b911a2160420 Firefox crashes on startup, even in safe mode. Tried reinstalling from a network share (SCCM), same results. Tried uninstalling, then reinstalling from network share, same results. Tried uninstalling, then downloading fresh installer from website, same results. Tried clean profiles, same results. Every single time, it crashes on startup.

Chosen solution

Hi, this seems to be an ongoing problem with Websense Endpoint, so if you have it on your system or within your organization, perhaps you could if possible try updating or disabling it.

https://bugzilla.mozilla.org/show_bug.cgi?id=1181091

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

Read this answer in context 👍 1

All Replies (2)

Scribe
Scribe
more options

Chosen Solution

Hi, this seems to be an ongoing problem with Websense Endpoint, so if you have it on your system or within your organization, perhaps you could if possible try updating or disabling it.

https://bugzilla.mozilla.org/show_bug.cgi?id=1181091

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

LittleMike
LittleMike Question owner
more options

Scribe said

Hi, this seems to be an ongoing problem with Websense Endpoint, so if you have it on your system or within your organization, perhaps you could if possible try updating or disabling it. https://bugzilla.mozilla.org/show_bug.cgi?id=1181091 If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

We use Websense Endpoint in my organization. I will definitely look into this. I appreciate the speedy response. You may have nailed it.