why does it take 3-6 tries to send an email out
We have been having to hit send 3-6 times after error messages about the server come up, before they finally "send".
We have set up the outgoing server as is listed from Thunderbird. We just updated to the latest version after the problem existed, but still having trouble sending emails. Today most emails only took 2-3 times of sending to actually get sent.
What do we need to do?
All Replies (4)
Who is the provider? Would the server in question be smtpout.secureserver.net?
Yes that is the server for sure!
Is there a solution?
Sorry forgot to say that GoDaddy is ISP for email
Zeno, I have forwarded your reply to support@godaddy, and will try to let you know if they provide a solution.
Modified by Larry416
A great many GoDaddy users are having this very same problem. I don't know for sure if it's specific to Thunderbird users.
This site: http://www.isitdownrightnow.com/smtpout.secureserver.net.html seems to be reporting that it isn't responding. Possibly it is overloaded, which would fit in with your success after multiple attempts.
But many email servers are configured not to respond to pings, so that diagnostic may be entirely meaningless. It does seem geared to website servers, and may not be apparopriate to test email servers.
FWIW, I can ping and tracert smtpout.secureserver.net, so it isn't dead, as such.
traceroute smtpout.secureserver.net:
Hop Hostname IP Time 1 1 BThomehub.home 192.168.1.254 2.560 1 BThomehub.home 192.168.1.254 2.449 2 BThomehub.home 192.168.1.254 2.457 4 31.55.186.180 31.55.186.180 12.287 5 core4-hu0-6-0-3.faraday.ukcore.bt.net 195.99.127.202 11.762 6 213.137.183.32 213.137.183.32 11.261 7 ixp1-xe-11-1-0-0.us-ash.eu.bt.net 166.49.208.150 95.435 8 ixp1-xe-1-1-0-0.us-ash.eu.bt.net 166.49.208.123 90.681 9 166-49-169-110.eu.bt.net 166.49.169.110 90.813 10 63-232-81-254.dia.static.qwest.net 63.232.81.254 145.436 11 63-232-81-254.dia.static.qwest.net 63.232.81.254 150.557 12 ip-184-168-0-113.ip.secureserver.net 184.168.0.113 151.012 13 ip-184-168-0-117.ip.secureserver.net 184.168.0.117 145.135 16 ip-184-168-0-117.ip.secureserver.net 184.168.0.117 149.165
Modified by Zenos