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Have not been able to access 'My BT' for weeks, BT failed to fix, now seem to be ignoring me - What next, any ideas?

  • 1 reply
  • 1 has this problem
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  • Last reply by cor-el

TivMeldrew
TivMeldrew
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I have changed my password several times; when I try to log in now I get 'Too many attempts, try again in 30 mins'. Would like to get hold of an English speaking BT advisor. This is driving me nuts, I feel like going back to paper billing. All suggestions welcome. Thanks

I have changed my password several times; when I try to log in now I get 'Too many attempts, try again in 30 mins'. Would like to get hold of an English speaking BT advisor. This is driving me nuts, I feel like going back to paper billing. All suggestions welcome. Thanks

All Replies (1)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can try to access the website in a New Private Window.

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History").

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

Can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.