Firefox crashes
Application Basics
Firefox 47.0b3 Build ID: 20160505125249 Update Channel: beta User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0 OS: Windows_NT 6.1 x86 Multiprocess Windows: 0/1 (Disabled) Safe Mode: false
Crash Reports for the Last 3 Days
Report ID: bp-fc893a1a-ba0c-4449-a872-365c42160509 Submitted: 11 minutes ago
Report ID: bp-3a76bfa1-f481-4c7f-a1ed-86aa12160507 Submitted: 2 days ago
Report ID: bp-cc45b085-a32f-4707-91f0-f0b012160507 Submitted: 2 days ago
All Crash Reports
Extensions
Adobe Acrobat DC-Create PDF V. 15 Enabled: true ID: web2pdfextension.15@web2pdf.adobedotcom
BookmarksDropDown V. 1.1.0 Enabled: true ID: bookmarksdropdown@software.donnapaul.net
ChatZilla V. 0.9.92 Enabled: true ID: {59c81df5-4b7a-477b-912d-4e0fdf64e5f2}
DOM Inspector V. 2.0.16.1-signed Enabled: true ID: inspector@mozilla.org
Facebook Phishing Protector V. 4.4.3.1-signed.1-signed Enabled: true ID: {023e9ca0-63f3-47b1-bcb2-9badf9d9ef28}
Firefox Hello V. 1.2.6 Enabled: true ID: loop@mozilla.org
Flash and Video Download V. 1.82 Enabled: true ID: {bee6eb20-01e0-ebd1-da83-080329fb9a3a}
IDM integration V. 6.25.16 Enabled: true ID: mozilla_cc2@internetdownloadmanager.com
Multi-process staged rollout V. 1.0 Enabled: true ID: e10srollout@mozilla.org
Pocket V. 1.0 Enabled: true ID: firefox@getpocket.com
Prevent Tab Overflow V. 7.1.1-signed.1-signed Enabled: true ID: noverflow@sdrocking.com
ScrapBook V. 1.5.13.1-signed.1-signed Enabled: true ID: {53A03D43-5363-4669-8190-99061B2DEBA5}
Tab Groups V. 1.0.2 Enabled: true ID: tabgroups@quicksaver
uBlock Origin V. 1.7.0 Enabled: true ID: uBlock0@raymondhill.net
Video Downloader Prime V. 0.1.5 Enabled: true ID: jid1-i6dUGvCrz2WZu8@jetpack
Video WithOut Flash V. 3.1.2 Enabled: true ID: vwof@drev.com
web_clipper V. 6.2.0 Enabled: true ID: {E0B8C461-F8FB-49b4-8373-FE32E9252800}
WhatsApp™ Desktop V. 0.1.9 Enabled: true ID: jid1-uqwEAwSca3FXUo@jetpack
YouTube Flash Video Player V. 46.0 Enabled: true ID: {f3bd3dd2-2888-44c5-91a2-2caeb33fb898}
YouTube™ Enhancer Plus V. 4.1.1 Enabled: true ID: firefoxaddon@youtubeenhancer.com
YouTube™ Flash-HTML5 V. 0.1.2 Enabled: true ID: jid1-o2qEVrZ4t5FJWu@jetpack
YouTube™ Flash® Player V. 1.6.2 Enabled: true ID: jid1-HAV2inXAnQPIeA@jetpack
Copernic Desktop Search - Search Firefox content V. 4.0.0.0 Enabled: false ID: {b9aa91db-385d-4c69-8a2f-96790aa9405b}
Free Download Manager extension V. 2.1.4 Enabled: false ID: fdm_ffext@freedownloadmanager.org
Lightning V. 4.0.1 Enabled: false ID: {e2fda1a4-762b-4020-b5ad-a41df1933103}
Graphics
Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 Device ID: 0x0102 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17292) Driver Date: 5-26-2015 Driver Version: 9.17.10.4229 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 04ed1028 Supports Hardware H264 Decoding: Yes Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_1 ps_4_1) windowLayerManagerRemote: true AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo
Important Modified Preferences
accessibility.blockautorefresh: true accessibility.lastLoadDate: 1459210696 accessibility.typeaheadfind: true browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.cache.memory.capacity: 65536 browser.download.folderList: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.search.param.yahoo-fr: chr-greentree_ff&type=642886&ilc=12 browser.sessionstore.max_tabs_undo: 0 browser.sessionstore.max_windows_undo: 0 browser.sessionstore.resume_from_crash: false browser.sessionstore.upgradeBackup.latestBuildID: 20160505125249 browser.startup.homepage: http://excite.com/my.jsp browser.startup.homepage_override.buildID: 20160505125249 browser.startup.homepage_override.mstone: 47.0 browser.tabs.drawInTitlebar: false browser.tabs.loadInBackground: false browser.tabs.onTop: false browser.urlbar.autofill: true browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.ipc.plugins.enabled.np4nstub.dll: false dom.ipc.plugins.enabled.npmywebs.dll: false dom.ipc.plugins.flash.disable-protected-mode: true dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 47.0 font.internaluseonly.changed: false font.language.group: x-western font.minimum-size.ar: 1 font.minimum-size.el: 1 font.minimum-size.he: 1 font.minimum-size.ja: 1 font.minimum-size.ko: 1 font.minimum-size.th: 1 font.minimum-size.tr: 1 font.minimum-size.x-armn: 1 font.minimum-size.x-baltic: 1 font.minimum-size.x-beng: 1 font.minimum-size.x-cans: 1 font.minimum-size.x-central-euro: 1 font.minimum-size.x-cyrillic: 1 font.minimum-size.x-devanagari: 1 font.minimum-size.x-ethi: 1 font.minimum-size.x-geor: 1 font.minimum-size.x-gujr: 1 font.minimum-size.x-guru: 1 font.minimum-size.x-khmr: 1 font.minimum-size.x-knda: 1 font.minimum-size.x-mlym: 1 font.minimum-size.x-orya: 1 font.minimum-size.x-sinh: 1 font.minimum-size.x-tamil: 1 font.minimum-size.x-telu: 1 font.minimum-size.x-tibt: 1 font.minimum-size.x-unicode: 1 font.minimum-size.x-western: 9 font.minimum-size.zh-CN: 1 font.minimum-size.zh-HK: 1 font.minimum-size.zh-TW: 1 font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Calibri font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 10 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 10 gfx.crash-guard.d3d11layers.appVersion: 47.0 gfx.crash-guard.d3d11layers.deviceID: 0x0102 gfx.crash-guard.d3d11layers.driverVersion: 9.17.10.4229 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 3 gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0102 gfx.driver-init.driverVersion: 9.17.10.4229 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1459539385 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1459539391 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160505125249 media.gmp-manager.lastCheck: 1462810375 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1462028718 media.gmp-widevinecdm.version: 1.4.8.866 media.hardware-video-decoding.failed: false media.youtube-ua.override: false network.cookie.prefsMigrated: true network.http.max-connections: 48 network.http.max-connections-per-server: 16 network.http.max-persistent-connections-per-proxy: 16 network.http.max-persistent-connections-per-server: 8 network.http.pipelining: true network.http.pipelining.maxrequests: 8 network.http.proxy.pipelining: true network.http.request.max-start-delay: 0 network.http.speculative-parallel-limit: 0 network.predictor.cleaned-up: true network.prefetch-next: false places.database.lastMaintenance: 1462385753 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf,audio/x-ac3,audio/amr,audio/x-caf,audio/mp4,audio/x-m4a,audio/x-m4p,audio/vnd.qcelp,audio/basic,video/av plugin.expose_full_path: true plugin.importedState: true plugin.state.np32dsw: 2 plugin.state.npadobeexmandetectx: 2 plugin.state.npmotive: 0 plugin.state.npmotiverequest: 0 plugin.state.nppdf: 0 print.printer_Adobe_PDF.print_bgcolor: false print.printer_Adobe_PDF.print_bgimages: false print.printer_Adobe_PDF.print_duplex: 1515870810 print.printer_Adobe_PDF.print_edge_bottom: 0 print.printer_Adobe_PDF.print_edge_left:
All Replies (3)
Would appreciate possible direct response to: *** Thanks.
edit: removed your mail address from public display, since the only thing it will attract are spam bots. you will be notified per mail once somebody replies to the thread. (philipp)
Modified by philipp
bp-fc893a1a-ba0c-4449-a872-365c42160509
Signature: PLDHashTable::Search | nsInterfaceHashtable<T>::Get | mozilla::dom::indexedDB::`anonymous namespace::DatabaseConnection::GetCachedStatement
Total Virtual Memory 4294836224
Available Virtual Memory 3118325760
System Memory Use Percentage 79
Available Page File 5487656960
Available Physical Memory 1286111232
mbae.dll = Malwarebytes Anti-Exploit
LavasoftTcpService.dll = Lavasoft Limited
evernote_native.bin = Evernote
idmmzcc7.dll = Internet Download Manager
icudt56.dll = International Components for Unicode = The ICU Project
This is for Sumo's Related Bugs 1264853 NEW --- crash in PLDHashTable::Search | nsInterfaceHashtable<T>::Get | mozilla::dom::indexedDB::`anonymous namespace'::DatabaseConnection::GetCachedStatement ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-3a76bfa1-f481-4c7f-a1ed-86aa12160507
Signature: PLDHashTable::Search | nsInterfaceHashtable<T>::Get | mozilla::dom::indexedDB::`anonymous namespace::DatabaseConnection::GetCachedStatement
Total Virtual Memory 4294836224
Available Virtual Memory 3075317760
System Memory Use Percentage 81
Available Page File 5151674368
Available Physical Memory 1165037568
Flagged programs; same as above
This is for Sumo's Related Bugs 1264853 NEW --- crash in PLDHashTable::Search | nsInterfaceHashtable<T>::Get | mozilla::dom::indexedDB::`anonymous namespace'::DatabaseConnection::GetCachedStatement +++++++++++++++++++++++++++++++++++++++++++++ bp-cc45b085-a32f-4707-91f0-f0b012160507
Signature: hang | NtUserWaitMessage | NtUserWaitMessage | DialogBox2
Process Type plugin Shockwave Flash Version: 22.0.0.144
mbae.dll = Malwarebytes Anti-Exploit
LavasoftTcpService.dll = Lavasoft Limited
icudt56.dll = International Components for Unicode = The ICU Project
This is for Sumo's Related Bugs 687828 RESOLVED INCOMPLETE Print through the Adobe Flash Plugin freezes Firefox on ikea.com in F1750518118
591620 RESOLVED FIXED [adbe 2850048] Flash crash/hang in [@ hang | NtUserWaitMessage | DialogBox2 ] [@ hang | NtUserWaitMessage | NtUserWaitMessage | DialogBox2 ]
Modified by FredMcD
Disable / Update Malwarebytes Anti-Exploit and Evernote.
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration