Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Video will not play on Facebook anylonger

  • 1 reply
  • 7 have this problem
  • 9 views
  • Last reply by Vinegar

Firefoxlover20
Firefoxlover20
more options

Hi, I just got this problem today. I'm using an Android Nexus 5x device and have been using Firefox as my browser for Facebook. I've always had the ability to watch videos, but as of today I can no longer play videos over Firefox. I have not done any updates, I have not installed any new apps, or add-ons, or done anything with my phone. Just simply out of the blue I lost ability to watch videos on Facebook over FireFox. My friend reports he is still able to watch videos over Google Chrome. Also he is able to watch videos in HD/HQ resolution over Chrome, while in the past when video playback did work on Firefox, I was never able to see anything other than the lowest resolution quality. I'm a Firefox fan and would not like to switch over to Chrome. Please help!

Hi, I just got this problem today. I'm using an Android Nexus 5x device and have been using Firefox as my browser for Facebook. I've always had the ability to watch videos, but as of today I can no longer play videos over Firefox. I have not done any updates, I have not installed any new apps, or add-ons, or done anything with my phone. Just simply out of the blue I lost ability to watch videos on Facebook over FireFox. My friend reports he is still able to watch videos over Google Chrome. Also he is able to watch videos in HD/HQ resolution over Chrome, while in the past when video playback did work on Firefox, I was never able to see anything other than the lowest resolution quality. I'm a Firefox fan and would not like to switch over to Chrome. Please help!

All Replies (1)

Vinegar
Vinegar
more options

What happens when you try to play a video?

In my case, it opens up a new tab saying "You must log in first". Then, when I log in, the video works. So in my case, it seems to be a restriction being imposed by Facebook (which they don't impose on the Android Chrome browser).