Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

messages don't open

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by Wayne Mery

Teresa7
Teresa7
more options

When I opened my email today, I got a pane telling me about the changes to version 45 in email. I didn't update or change my email. I closed that pane, and tried to access my messages. When I click on the message to open it, I get the word "loading" and nothing else happens. Neither new or older messages will open and display in reading pane.

When I opened my email today, I got a pane telling me about the changes to version 45 in email. I didn't update or change my email. I closed that pane, and tried to access my messages. When I click on the message to open it, I get the word "loading" and nothing else happens. Neither new or older messages will open and display in reading pane.

Chosen solution

Do things improve if you start Thunderbird in safe mode? 

https://support.mozilla.org/en-US/kb/safe-mode
Read this answer in context 👍 0

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Do things improve if you start Thunderbird in safe mode? 

https://support.mozilla.org/en-US/kb/safe-mode