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The importexport plugin keeps crashing Thunderbird

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  • Last reply by joemcrane

joemcrane
joemcrane
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I used Mozilla to download the email accounts of old employees using IMAP. I have been using the importexporttools plugin to give me both the PDF and HTML versions of the emails so they can be stored and searchable. If I have an account that has roughly 7,500 emails or fewer, there are no issues. Once it gets to about 7,500 emails, the process starts getting very, very slow and then eventually crashes.

Any help is greatly appreciated.

Here is the error log:

AdapterDeviceID: 0x0166 AdapterDriverVersion: 10.18.10.4276 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: %7B3ed8cc52-86fc-4613-9026-c1ef969da4c3%7D:3.2.4.1,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:4.0.7.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.7.2 AvailablePageFile: 4834459648 AvailablePhysicalMemory: 2448502784 AvailableVirtualMemory: 373215232 BIOS_Manufacturer: Phoenix Technologies Ltd. BlockedDllList: BreakpadReserveAddress: 56623104 BreakpadReserveSize: 67108864 BuildID: 20160402193654 CrashTime: 1463215603 EMCheckCompatibility: true Email: {removed by me} FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1462216982 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 00000000, AdapterDriverVersion: 10.18.10.4276

OOMAllocationSize: 163824 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 470877 StartupTime: 1463140129 SystemMemoryUsePercentage: 70 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 11085090816 TotalPhysicalMemory: 8193081344 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 38.7.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
Hyper-V RAW : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 :

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

I used Mozilla to download the email accounts of old employees using IMAP. I have been using the importexporttools plugin to give me both the PDF and HTML versions of the emails so they can be stored and searchable. If I have an account that has roughly 7,500 emails or fewer, there are no issues. Once it gets to about 7,500 emails, the process starts getting very, very slow and then eventually crashes. Any help is greatly appreciated. Here is the error log: AdapterDeviceID: 0x0166 AdapterDriverVersion: 10.18.10.4276 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: %7B3ed8cc52-86fc-4613-9026-c1ef969da4c3%7D:3.2.4.1,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:4.0.7.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.7.2 AvailablePageFile: 4834459648 AvailablePhysicalMemory: 2448502784 AvailableVirtualMemory: 373215232 BIOS_Manufacturer: Phoenix Technologies Ltd. BlockedDllList: BreakpadReserveAddress: 56623104 BreakpadReserveSize: 67108864 BuildID: 20160402193654 CrashTime: 1463215603 EMCheckCompatibility: true Email: {removed by me} FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1462216982 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 00000000, AdapterDriverVersion: 10.18.10.4276 OOMAllocationSize: 163824 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 470877 StartupTime: 1463140129 SystemMemoryUsePercentage: 70 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 11085090816 TotalPhysicalMemory: 8193081344 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 38.7.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : Hyper-V RAW : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD RfComm [Bluetooth] : 2 : 1 : useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Chosen solution

I suggest you contact paolo about his add-on. Perhaps he has time to fix it. Perhaps you have money to pay him to find the time.

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All Replies (2)

Matt
Matt
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Chosen Solution

I suggest you contact paolo about his add-on. Perhaps he has time to fix it. Perhaps you have money to pay him to find the time.

joemcrane
joemcrane Question owner
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Thanks for the advice. I reached out to Paolo. If I reach a solution, I will post it.