Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Screensaver activates during full screen playback

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

more options

When I watch HBO Go (Silverlight 5.1.41212.0 plug-in) on Firefox 46.0.1 in full screen, mouse cursor doesn't disappear and after a few minutes screensaver activates, so I have to move the mouse to continue watching. Solution?

When I watch HBO Go (Silverlight 5.1.41212.0 plug-in) on Firefox 46.0.1 in full screen, mouse cursor doesn't disappear and after a few minutes screensaver activates, so I have to move the mouse to continue watching. Solution?

All Replies (3)

more options

Screensaver should be auto disabled when watching a clip.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

more options

Yes, still there in safe mode.

more options

I've called the big guys to help you. Good luck.