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Is there a limit on the length of mail server passwords?

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by christ1

drdrr
drdrr
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My mail server password is longer than eight characters. When I am prompted to enter it by Thunderbird, I can't enter more than eight characters. This is behavior I have not encountered before.

My mail server password is longer than eight characters. When I am prompted to enter it by Thunderbird, I can't enter more than eight characters. This is behavior I have not encountered before.

All Replies (5)

christ1
christ1
  • Top 25 Contributor
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What prevents you from entering more than eight characters?

drdrr
drdrr Question owner
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After eight characters (represented by eight dots) the cursor doesn't move. If I ignore that and type the remaining characters in the password, server authentication fails.

christ1
christ1
  • Top 25 Contributor
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Thunderbird would not limit the password length to 8 characters. Having said that, Thunderbird doesn't check your password anyway, it's your email provider's server doing that.

Please login to your account via webmail and verify your password.

drdrr
drdrr Question owner
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I understand that. The problem is that Thunderbird is not allowing me to enter the entire password. This happens with the most recent version of the software on my laptop. The same version on my desktop does not behave this way. Weird!

christ1
christ1
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Did you try to start Thunderbird in safe mode? https://support.mozilla.org/en-US/kb/safe-mode-thunderbird