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Formatting is lost in forwarded emails

  • 2 replies
  • 6 have this problem
  • 12 views
  • Last reply by becalmed

becalmed
becalmed
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When I forward an email that was received in HTML, all of the original text changes to a fixed-width font with no word wrap. That is each paragraph is now a single line. This is seen in the composition window before and after choosing a message recipient. It is also seen in the preview window in the sent messages folder after the message is sent.

The new text that I type in at the top can be formatted. It is only the old message content that gets changed.

If I do a shift-forward, everything still gets converted to fixed width, but word wrap is back. There is no formatting toolbar.

I have the convert to plain text box unchecked.

This problem started after the update to version 45. I have disabled all of the addons.

When I forward an email that was received in HTML, all of the original text changes to a fixed-width font with no word wrap. That is each paragraph is now a single line. This is seen in the composition window before and after choosing a message recipient. It is also seen in the preview window in the sent messages folder after the message is sent. The new text that I type in at the top can be formatted. It is only the old message content that gets changed. If I do a shift-forward, everything still gets converted to fixed width, but word wrap is back. There is no formatting toolbar. I have the convert to plain text box unchecked. This problem started after the update to version 45. I have disabled all of the addons.

Chosen solution

Does it help if you select Edit/Rewrap (Ctrl-R) in the Write window of the forwarded message? The issue can be caused by certain formatting embedded in the original message.

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All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

Does it help if you select Edit/Rewrap (Ctrl-R) in the Write window of the forwarded message? The issue can be caused by certain formatting embedded in the original message.

becalmed
becalmed Question owner
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That fixed it right up!

Thanks!