Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

with upgrade, lost folders I filed emails into

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by christ1

gariano
gariano
more options

With an upgrade to thunderbird, My inbox and trash folders remained, but other folders in which I file previous emails by subject matter disappeared. Several of the folder names were still there, but now empty. Other folders vanished, but did not reappear empty. How can I recover these? Assuming I can recover, how can I save these emails to another hard drive so they wouldn't be lost again?

With an upgrade to thunderbird, My inbox and trash folders remained, but other folders in which I file previous emails by subject matter disappeared. Several of the folder names were still there, but now empty. Other folders vanished, but did not reappear empty. How can I recover these? Assuming I can recover, how can I save these emails to another hard drive so they wouldn't be lost again?

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

See http://kb.mozillazine.org/Disappearing_mail

To backup your Thunderbird profile: https://support.mozilla.org/en-US/kb/profiles-tb#w_backing-up-a-profile