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Firefox crashes

  • 2 replies
  • 2 have this problem
  • 3 views
  • Last reply by koolbuggy

koolbuggy
koolbuggy
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Hello Amazing People,

Hope you all are doing good.

Was looking for a help. My firefox crashes very frequently (every 4-5 minutes). I am not sure what is the issue here. I tried reinstalling the software, still the crashes does not seem to go away.

Crash ID's: bp-8bf395df-ef65-4141-b6c7-447de2160528 bp-102b3035-4440-4a67-84e0-10cfe2160528 bp-85467016-45aa-4033-b470-87fa82160528 bp-7684e6d2-d40a-49b7-bb3f-41d372160528 bp-899865d4-5976-4936-8835-da1952160508

Please help.

Hello Amazing People, Hope you all are doing good. Was looking for a help. My firefox crashes very frequently (every 4-5 minutes). I am not sure what is the issue here. I tried reinstalling the software, still the crashes does not seem to go away. Crash ID's: bp-8bf395df-ef65-4141-b6c7-447de2160528 bp-102b3035-4440-4a67-84e0-10cfe2160528 bp-85467016-45aa-4033-b470-87fa82160528 bp-7684e6d2-d40a-49b7-bb3f-41d372160528 bp-899865d4-5976-4936-8835-da1952160508 Please help.

Chosen solution

hi, unfortunately those crashes appear to be caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes

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All Replies (2)

philipp
philipp
  • Moderator
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Chosen Solution

hi, unfortunately those crashes appear to be caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes

koolbuggy
koolbuggy Question owner
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Many thanks, Philipp.

Really appreciate your prompt help.