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With Firefox, Lowes website will not let you change stores, mine defaults to Yukon, OK, I live In Houston TX

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

rxnd
rxnd
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Lately when we go to Lowe's website it shows the Yukon, Oklahoma store, we live in Kingwood, Texas. it will not let us change to our local store. We have contacted Lowe's several times. They are saying it has something to do with our browser. They thought java or java script. All works fine with Internet explorer but it is not our default browser, Firefox is. This just started happening recently, maybe after the latest forced update from Microsoft. We are using the latest version of Firefox. Any Ideas? Thanks in advance for your help with this matter. Rick

Lately when we go to Lowe's website it shows the Yukon, Oklahoma store, we live in Kingwood, Texas. it will not let us change to our local store. We have contacted Lowe's several times. They are saying it has something to do with our browser. They thought java or java script. All works fine with Internet explorer but it is not our default browser, Firefox is. This just started happening recently, maybe after the latest forced update from Microsoft. We are using the latest version of Firefox. Any Ideas? Thanks in advance for your help with this matter. Rick

All Replies (2)

FredMcD
FredMcD
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Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 91 Release date April 19, 2016 http://java.com/en/download/manual.jsp

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window